[Resolved] Futurebazaar — Cheating | |
I ordered for a Koryo 21inches TV on 24th July, 2009. It is mentioned in the order that I will get a Dish TV free with that order. I received the Tv on 4th July but didnot receive the Dish TV. Since then I am calling the customer care of FutureBazaar but with no avail. They now say that the offer was never there and it was an Application error which was showing as if DishTV is free. Since I told them that I am going to cpmplain to the consumer forum they said that they will send a voucher of Rs.500/- as a token of apology. But I am not going to accept that as I am feeling cheated by FutureBazaar.Either they should send DishTV or the amount equal to DishTV Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Horrible from customer care number.
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I have purchased one split AC from future baazar- hometown - GIP-Noida, in the year 2011- (in the month of april/may). Unit no- AOKS018A0A11B0818, MODEL NO.- KSI18AO3S, which was installed by carewell electronice pvt. ltd. MB-167A, street no-4, Master block, shakarpur, delhi-92 date 10th May 2011 . The day i have purchased AC, i have not received any bill nor a gold coin of 1 grm as per the scheme, which i was conveyed that there is shortage in gold coin so it will be delivered with my unit. Two / three days later i received my ac unit but again gold coin was not there and i only got an challan to sign and return back to the Auto guy. In that challan also i wrote that i have not received the gold coin. Further to my discussion at GIP-hometown, the executive conveyed me that it will be delivered to my address after 7 to 10 working days as they were yet sort of gold coin. But that day has never came yet??. I have visited two to three times the GIP-Hometown but they were clue less. I have called customer care as well on that point of time but have not yield any solution. I Requested customer care so may time to lock my call and give me some ticket no. or so or make me speak to TL but he denied and again i got "ZERO RESPONSE".
My simple question to support team is to give me clarity on my bill and my scheme of gold coin, whether i will be getting it or not????? Is this the way to solve problem of a customer??? Is for the sake of saying / misleading customer any scheme is been launched??? Don't the backend team has any data as to whom the scheme has been given and whom not??? Isn't the reponsibility of the stake holders to check the data and call all those customers who have not received their schemes???
SERVICING IS FUTURE.. IF YOU CAN'T SERVE YOU CAN'T LEAD!!
TC PRASAD
SECTOR-15, NOIDA
My simple question to support team is to give me clarity on my bill and my scheme of gold coin, whether i will be getting it or not????? Is this the way to solve problem of a customer??? Is for the sake of saying / misleading customer any scheme is been launched??? Don't the backend team has any data as to whom the scheme has been given and whom not??? Isn't the reponsibility of the stake holders to check the data and call all those customers who have not received their schemes???
SERVICING IS FUTURE.. IF YOU CAN'T SERVE YOU CAN'T LEAD!!
TC PRASAD
SECTOR-15, NOIDA
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083