[Resolved] Futurebazaar.com — Product Not Delivered | |||
Don't purchase any product from futurebazar because they fraud with customers. I have a bad experience with them still continuing. ex. Your Order Details : View the details of your order here. To view all your orders, click on the My Order Tab . « Back to My Orders Order No : [protected] Shipped To: Payment Status : Payment Received LC-II-116/24, Sailashree Vihar, Chandrasekharpur,, BHUBANESWAR - 751021. Orissa Phone: [protected] Order Placed On : *+Jan 11, 2012+* Total Order Quantity : 2 Total Shipping Cost : Rs. 100 Total Order Value : Rs. 428.00 View by Product View by status Qty Product Description Product Status AWB # Courier Partner Amount 1 Trupti 3 pc Nonstick Gift Set FBID: 2585075 Delivered [protected] Blue Dart Rs. 399.00 1 Garnier Colour Naturals Hair Colour, Black - 100 ml FBID: 2589710 In transit +*[protected]*+ Blue Dart Rs. 129.00 Shipping & Handling Rs. 100 Order Total Rs. 428.00 1st - I was Order placed on 11th January 2012 but 1st product was delivered on February 25 2nd product was not delivered till date. When I am complaining regarding this matter they send the above AWB No. which is a wrong AWB No. See the tracking details they have provide me. TrackDart ™ - Tracking Details Numbers Not Found -* [protected],* No matching Waybill/Reference Number/Order Number. The reasons could be 1 or more of the following: * Incorrect Waybill/Reference Number/Order Number entry Invalid Waybill/Reference Number entry.* The Waybill number varies between 8 to 11 digits only. Please re-check the numbers you have entered. For multiple queries, please separate each waybill or reference number with a comma only. e.g. 23553642,12345678,45892634 Incorrect Option Selection. You may have selected a Waybill option and entered a Reference Number, or vice versa. Please re-check your entry option. There is no information on the Waybill/Reference Number/Order Number you have entered. Please try again later. Still 2 months to be passed but till date they are failure to deliver my product. Thanks Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Dear Mr. Bhateja,
This is with reference to your order number [protected] for " Akai D20 32 inches HD LED TV ".
As discussed, I am extremely sorry to mention that the processing and dispatch of your order is unfortunately affected due to the tremendous response of said product. I am personally coordinating with the brand to arrange additional units of the said product. Let me assure you that the necessary action will be taken at my end and I will keep you posted regarding the status of your order.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. You are a valued customer and and we will drive to ensure that such inconvenience will not be repeated in the coming time. I once again apologize for not been able to deliver the product within the lead time and appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected] for " Akai D20 32 inches HD LED TV ".
As discussed, I am extremely sorry to mention that the processing and dispatch of your order is unfortunately affected due to the tremendous response of said product. I am personally coordinating with the brand to arrange additional units of the said product. Let me assure you that the necessary action will be taken at my end and I will keep you posted regarding the status of your order.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. You are a valued customer and and we will drive to ensure that such inconvenience will not be repeated in the coming time. I once again apologize for not been able to deliver the product within the lead time and appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
I have placed an order no[protected] on 28th Jan 2012 but have not received it yet. The status shown online is always ready to ship.
I have also paid the amount through netbanking in advance.Inspite of their committed delivery time of 4- 5 days the item ordered has not even been shipped. So one could expect the kind of service that this vendor provides.I will have to think a lot before i make a repurchase from this online store.
The customer support team is always busy and we have to wait for hours to talk to them.By chance after several attempts i manage to speak with one of them on 1st Feb 2012 and they said that it will be shipped by the same evening.But today also the same status.
Not at all happy with their service.
Thanks
Naresh
I have also paid the amount through netbanking in advance.Inspite of their committed delivery time of 4- 5 days the item ordered has not even been shipped. So one could expect the kind of service that this vendor provides.I will have to think a lot before i make a repurchase from this online store.
The customer support team is always busy and we have to wait for hours to talk to them.By chance after several attempts i manage to speak with one of them on 1st Feb 2012 and they said that it will be shipped by the same evening.But today also the same status.
Not at all happy with their service.
Thanks
Naresh
Dear Mr. Yadav,
This is with reference to your order number [protected].
I am extremely sorry for the delay caused in processing your order. Let me confirm that the products under the said order are expected to leave our warehouse within the next 48 hours. The tracking information of the shipment will be communicated to you once the products are dispatched from our warehouse.
I once again apologize for the inconvenience caused to you due to the delay in dispatching the ordered products and will appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
Team Customer Support
This is with reference to your order number [protected].
I am extremely sorry for the delay caused in processing your order. Let me confirm that the products under the said order are expected to leave our warehouse within the next 48 hours. The tracking information of the shipment will be communicated to you once the products are dispatched from our warehouse.
I once again apologize for the inconvenience caused to you due to the delay in dispatching the ordered products and will appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak
Team Customer Support
i have mail 3-4 times to [protected]@futurebazaar.com but not getting any response from futurebazaar.i have booked my order- Order No:: [protected].on 25 jan-2012
but till not i am not getting any shipping details or any confirmation whether they shipped?
REGARDS
HIRA LAL GUPTA
but till not i am not getting any shipping details or any confirmation whether they shipped?
REGARDS
HIRA LAL GUPTA
Dear Mr. Gupta,
This is with reference to your order number [protected] for "Polyshape Pet Deluxe Container, Set".
Let me confirm that the said ordered product gets dispatched to the customers from the warehouse located near to there location to avoid any damage to the product while in transit. I regret to mentioned that the product is not readily available at our warehouse located near to your location hence there has been a delay. However, let me confirm that I am personally working to arrange the additional unit of the ordered product at your nearest warehouse. I will keep you posted regarding the status of the same from my end.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I request you to give me a chance to rectify and bring a satisfactory conclusion to this matter.
Best Regards,
Aditya Pathak
Team Customer Support
This is with reference to your order number [protected] for "Polyshape Pet Deluxe Container, Set".
Let me confirm that the said ordered product gets dispatched to the customers from the warehouse located near to there location to avoid any damage to the product while in transit. I regret to mentioned that the product is not readily available at our warehouse located near to your location hence there has been a delay. However, let me confirm that I am personally working to arrange the additional unit of the ordered product at your nearest warehouse. I will keep you posted regarding the status of the same from my end.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I request you to give me a chance to rectify and bring a satisfactory conclusion to this matter.
Best Regards,
Aditya Pathak
Team Customer Support
Dear Aditya Pathak
my r order number [protected] and till now i am not getting my product .so when will i expected to get my product delivered its around 1 month to wait but neither getting any reply or courier details from ur side????????
FUTUREBAZAAR is really a big retail in india and such type of fake commitment and service is too bad for the organisation?
so when i expect to get my product..please provide details ASAP.
my r order number [protected] and till now i am not getting my product .so when will i expected to get my product delivered its around 1 month to wait but neither getting any reply or courier details from ur side????????
FUTUREBAZAAR is really a big retail in india and such type of fake commitment and service is too bad for the organisation?
so when i expect to get my product..please provide details ASAP.
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
I had ordered a 32" Akai LED TV on 19th Feb 2011 on www.futurebazaar.com and get a payment confirmation mail also but till date (2nd March 2011) have not received the product thought they claim 7 days delivery guarantee period also.
I have been following up with the support team and getting no proper response and every-time i get different excuse on 25th i got a response that product has been arranged and being delivered after this having so many follow ups still status is same that we are not able to arrange this product yet and trying for this but no time lines has been committed.
Now can somebody help me to raise this to the senior most of the organization so that i can get some commitment.
Below are my order details: [protected] and email i got for confirmation is pasted below
Dear Rishu Bhateja
Thank you for shopping online with us.
We have received your payment and the Order Number: [protected] is Under Process. You will be notified once the product is shipped.
If you have any questions regarding the status of your Order, please click on the Your Account at the top of any page post signing in Or, contact our Customer Care.
Your Order Summary:
Order No: [protected] Payment Status: Payment Confirmed
Order Placed on: 19-Feb-2011 Payment Method: Cheque/DD
[protected][protected][protected][protected]
Qty Description Amount
[protected][protected][protected][protected]
1 Akai D20 32 inches HD LED TV 25990
Article ID: 2577847
[protected][protected][protected][protected]
Shipping & Handling 0
[protected][protected][protected][protected]
Total 24,990
[protected][protected][protected][protected]
Shipping Address:
Rishu Bhateja
1/474, Second Floor, Sector-1, Vaishali, Ghaziabad (U.P.),
GHAZIABAD, Uttar Pradesh
Thanks!