[Resolved]  Gati Ltd — GATI : poor delivery service

Address:

Mumbai City, Maharashtra

DT: 03.12.10
To,
Manager
GATI Ltd.
Mumbai- 400 033.
Tel no: 23734878 / [protected].

Sub:- Complaint Late delivery & Damages.

Respected Sir,
This is in ref to the poor service provided by Gati since last 2-3 months.
Either the material is delivered / recd late or the consignment is delivered in DAMAGED conditions.

On 16.10.10 we had send a HP Printer value rs. 139650/- at Reliance Infra ,Waidhan ,MP.vide dc no:[protected] which was delivered in damaged condition on 21.10.10 .

Another HP printer was send On 22.10.10 a HP Printer value rs. 305360/- at Sasan Power Waidhan ,MP.vide dc no:[protected] which was also delivered in damaged condition on 01.11.10.which was Rejected by our Customer for which we had complained no: CS33058 .

Against which we had again arranged & dispatched a new printer on 26.11.10 a HP Printer value
Rs.305,360/- at Sasan Power Waidhan ,MP.vide dc no:[protected] which was delivered on 04.12.10. instead of 29.11.10 as assured date of delivery .
This consignment was lying unnecessarily at Gati Indore from 22.11.10 to 30.11.10. means DELAY in delivery of 7 days for which we had complained no: CS33465 .but of no use.

Due to damage caused in transit for both the consignments we had send our two engineers on 29.11.10 at MP from Mumbai to check the damaged machine & install the new machines which was supposed to deliver on 29 Nov,
Since 29. Nov their time & money is unnecessarily wasted due to LATE DELIVERY done by Gati Indore.

WHO WILL BARE THE EXPENSES OF HOTEL ACCOMODATION & MEALS for 7 days of 2 persons , also the CANCELLATION Train Tickets due to delay in delivery…7.12.10 they have still not got the train reservations to come to Mumbai.

Request you to kindly advice that how to resolve the UNNECESSARY EXPENSES incurred by us..
Appreciate your understanding on the same…


CC:- 3 Dockets attached.[protected] |[protected] |[protected] |
[protected][protected][protected]
Yours faithfully,
KAMLESH VARMA
INNOVATIVE ENTERPRISE
A-60,4th Floor, Royal Ind Est,
Naigaon Cross Road,Wadala,Mum-31
tel no: 24112321 / 24160576 / 24138486
fax no: 24145741