[Resolved]  General Motors — Problem in the Car's Engine

Address:

Chandigarh, Chandigarh

Our Company owns a Chevrolet Captiva car, 2008 Model, we have bought this car from Chevrolet Dealer in Chandigarh considering that GM cars are considered fuel consuming but are made for safety and reliability. In past also we have used GM cars like Opel Astra, Corsa etc. The service cost has always been high even after sales service has been bad but never mind the cars have always been performing well so we never thought about these things.

But now the situation has reversed and the new situation in front o[censored]s is that as per the dealer, the 2008 model Captivas have a problem in their engines and I was facing the same problem, my car engine’s head Gasket was changed after doing 48000 Kms. we were shocked when this happened. Even then we never complained about it but now again after doing 14000 Kms, the car has been facing same problem and it needs an overhaul again. The dealer says that after getting the engine overhauled again he can guarantee for 20000 kms. only. As per the experience till date it looks that the situation would be the same after 15000 kms. How can you expect the customer to keep spending money on engine repairs so frequently. All services, etc. have been done in scheduled times and at DEALER ONLY.

The dealer in Chandigarh from where I have bought this car is saying that nothing can be done about it ,all you can do is sell the car and let the next buyer suffer the problem or keep getting the engine overhauled as all the cars of 2008 have similar problem(some problem with head). Two of chandigarh customers we met sold their cars a year back because of the same problem. Now after realizing that everyone who has bought the car in 2008 is facing the same problem and company is not paying any attention towards it, we feel like cheated. The problem is occurring because of some manufacturing defects and the users are not at fault. I think in such a situation company should upkeep its responsibility and come in front to solve this problem. Worldwide companies like Toyota etc. have always come openly and accepted if they have found faults with their vehicles.

So at last I would like to request you to kindly look into the problem and find some solution for the same. As like this we will not be in position to keep this vehicle and our company will also not pay for the engine overhaul again and again. Selling the car is also not possible as the resale of Chevrolet cars is very less.