[Resolved] GetmeCab.com — Fraud | |||
Hi I have booked a taxi from Getmecab.com for 8th March (9 AM - 5 PM), they charged Rs850 for this( 300 in advanced). I have a confirmation slip as well. But when the CAB came to my home on 8th march, driver said that the cab is booked for 2 hrs only and I have to pay the entire amount. my booking was for transfer to NDLS from rohini sec 6..but he refused. when i call the help-desk of this company, they said they can't do anything in this and I have to pay the remaining amount. Due to this I faced very difficulty, i have to pay 700 for a local taxi service for my transfer to NDLS and also they didn't returned my advance payment. they took the benefit of my condition, it was holi on that day and they are aware that i may not found a cab on that day but luckily i found a local taxi. i would like to complaint against this company so that thay will not cheat anyone else and also returned my money. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi, if you are looking to hire good expected cab service so we would like to request you try rightcabs.com once and get the experience.
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I had faced a traumatic experience with get my cab. I am resident of Bangalore and planned for a long weekend stay in Mumbai. I had booked the cab online for a city tour in Mumbai for 15th August 2014. I was charged Rs. 300 as an advance to get a confirmed booking. While booking there was certain terms and conditions which I ignored as there was time constraints. On 14th August 2014 when I was on my way from Bangalore to Mumbai I got a call from the customer service representative of bookmecab that there were service limitations due to the unavailability of cab on 15th August. He told me that the cab will arrive from Bandra (which is about 20kms from the pick up point) and as per the terms and conditions of the booking I had to pay for that extra km. I did not agree for the same and he insisted me to cancel the booking as I am not satisfied with the service. I agreed and asked for the refund of the advance amount paid at the time of booking. He agreed over the call and hence I sent a message (as I was travelling and did not have an Internet access) to cancel the booking. The booking was cancelled from their end. But now when I am asking for the refund they are declining citing their terms and conditions. Moreover, they are unethical in conducting their business and do not have any customer centric behaviours. They used foul language towards me on the call and was rude in their attitude. Kindly take necessary actions if possible against these people.
Contact number of the guy who used foul language : [protected]