Giftstoindia24X7.com — An on-line gift delivery system. Not adhering to any customer service codes

Hi,

I ordered a gift for my brother for Rakhi via the above stated website. Please find below the order details.

Dear Vandana Pillai,
Thank you for placing your order with us. We will get the gifts delivered as per your instructions. Kindly review the order information below. If you require any changes, do reply us back.

ORDER DETAILS
Order Number -
GTI297701/2012
Website -
http://www.GiftstoIndia24x7.com
Date of Delivery -
03 Aug 2012
Email -
[protected]@GiftstoIndia24x7.com

SHIPPING DETAILS BILLING DETAILS
Anantha Krishna Pillai
PB.No:45
County Hills
Munnar - 685 612
Kerala
India
[protected]

Vandana Pillai
74, Medhurst Way, Littlemore

Oxford - OX4 4NY
N/A
UK
[protected]

vandana.[protected]@gmail.com

Sl.No. Product Name Qty Price Total
1 1 Kg. Black Forest Cake with 1 Rakhi 1 Rs.999.00 Rs.999.00

Total
Rs. 999.00

MESSAGE WITH GIFTS
It leaves a smile on my face when I think of those trifling fights we had and suddenly used to make up. The memories may fade away with passing time but the love we share will only grow. I wanted to just thank you for being the best brothers in the world. Happy Raksha Bandhan! Lots of love Chechi ...

SPECIAL INSTRUCTION (THIS WILL NOT BE SENT WITH THE GIFTS)
Could you please make sure the parcel is delivered to the recipient in hand

TERMS & CONDITIONS

Thank you for placing an order with GiftstoIndia24x7.com. As a customer you agree to all terms of the website. Please preserve this order for future reference.
Your Paypal account will show a charge as WWW.SHAANT.IN
For any assistance, please email us at [protected]@GiftstoIndia24x7.com stating your Order no.
All online purchases will be billed in your local currency.
The date of delivery selected by you will only applicable for perishable gifts like flowers, cakes, fruits etc.
Non-Perishable products (like Gift vouchers, perfumes, watches etc) are sent by courier and cannot be delivered on a specific day. We will email you a tracking no. once the items are couriered.

DECLARATION
We declare that this invoice shows the actual price of the goods described and that all particulars are true and correct.

I recieved an e-mail from their end on 3rd August as below.

Dear Vandana Pillai,

We would like to inform you that we do not have services to the given place. Kindly update us any alternate city based address so that we can process the delivery.

To update or view the status of this ticket online, click here.

If the above link does not work, copy the below URL and paste it on a new browser window
http://www.giftstoindia24x7.com/viewticket.aspx?dGlja2V0aWQ9Q1QjMTU5Mjg=
Thanks and regards,
Samir
Customer Support
GiftstoIndia24x7.com
Online Live Chat Support available 24x7 on our Website.
E-mail - [protected]@giftstoindia24x7.com
Tel - [protected], [protected]

I selected the place of delivery from the drop down menu on their website.
It should not have been there in first place if they could not deliver it

Furthermore, I have tried contacting the live chat customer service people and talked to 5 different people.
All of them disconnect the conversation after the issue is stated.

I lost my money as well as the intention of the gift has been ruined.

I am sure this is an issue faced by lots of customers using this service.

Could you please look into the matter and provide me a solution.

Regards
Vandana