[Resolved]  Glen Chimney — its not functioning properly and no one is willing to take our complaint seriously

Address:

Mumbai City, Maharashtra

We bought Glen GL 6002 SS SLBF 60 Chimney through Infiniti Retail Ltd on 22nd Feb 2013. We had ordered this chimney through Croma website. The product was duly deliverd and then we called Om Sai Solution for Installation.
I spoke to Sachin and then Sandeep , finally technician Sandeep came on 23rd Feb. Here started our issues with the chimney, to our surprise we were told there is no filter and we have to buy it separately and installation is not free ( much to our surprised compared with faber we have been using for more than 8 years now). Anyways we got it done and paid Rs 1300.
Chimney has not been functioning properly since the installation, repeated complaints have been made. Finally Sandeep came on 18th May inspected the product and said that he cant do much, his boss needs to do a site inspection. As per Sachin we must have all doors/windows closed and chimney cannot function better than this .
We are surprised and shocked with the response from authorised service agent of Glen Chimney, further once Croma called to tack feedback. When we informed them of our issues the person promptly responded we are sorry about this and thats the end of it.

I doubt if this croma belongs to TATA group.

Hopefully someone will call me.

Namrita
Invoice no SLEOO144761 dt 22nd Feb from Infiniti Retail