[Resolved] Godrej — Misbehaviour of Godrej service center personnel | |
I am from Bangalore. I have a godrej pentacool refrigerator. I bought it 1.5 years ago. There was no problem since last week. Its bulb was fused and the bulb was not available in the local market. I called up customer care and they told me to contact service center. I got the number of Maria's Refrigeration [service center, Bangalore]. I called up them, they told me to launch a complaint. As my wife and me are working and we will not available at home on weekdays, I thought to go there and buy the bulb and fix it myself. Before going to the service center, I had called them twice. When I went there, they gave me larger bulb and told me that I had to change the holder. When I pointed out that, they said there is no stock. Then I asked them, "you could have told me, when I called", they pushed me out of the shop. When I was back at home, I complaint about Maria's Refrigeration service center and nothing happened. I repeatedly called service center and asked for reference number for the particular call. But there reply was there is no reference number. They were hesitated to give me reference number, since I told them that I had planned to go to consumer court. After my repeated calls, someone from Maria's Refrigeration itself had come to my house and changed the bulb and the holder around 7:30 PM. The incident happened on the same day around 11:00 AM. To get the service I had to speak to customer service representative for almost 1.5 hours. Is this the service provided by Godrej? They should realize that, they are running business because of customers like us. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 19 Comments | |
Comments
I am suresh from hyderabad. I purchased Godrej Pentalcool in 2005. Last thursday 26/03/09 I gave a complaint with Godrej Call center, that my fridge has got some problem and they gave me nearest service center and asked me to contact them and give my complaint #. I did so on the same day. On friday the service ppl came, checked and informed me that the compresser has to be changed and they have collected Rs.2700 which includes (service charges, gas refilling, water wastage box, transportation charges etc) and also said that they will come on saturday and fit them.
Today is 02/Apr/09 and till now they have not done come and fit it. I called both call center and service center escalated many many times and the simple answer from them is NO STOCK.
I dont know how to handle this situation... still waiting for their response. O my god these ppl are pathetic... This is one of the bad service i have ever seen in my life...
Today is 02/Apr/09 and till now they have not done come and fit it. I called both call center and service center escalated many many times and the simple answer from them is NO STOCK.
I dont know how to handle this situation... still waiting for their response. O my god these ppl are pathetic... This is one of the bad service i have ever seen in my life...
dear sir, Iam living in [house no.145]Momhadpur, R.K.Puram.New Delhi.I had purchase a fridge of godrej company. After four year it was not cooling properly. I was write complaint against godrej.After two days one man comes from company .he check fridge and say gas bolcked. he said pay Rs1000 in advance and next day one boy come repair the fridge.I had gave Rs1000 in advance. After repair the fridge it was working. But not properly I write again complaint. one man come and repeat all these thing. I want to replace or repair properly. It is not cooling properly from one year.
dear sir, Iam living in [house no.145]Momhadpur, R.K.Puram.New Delhi.I had purchase a fridge of godrej company. After four year it was not cooling properly. I was write complaint against godrej.After two days one man comes from company .he check fridge and say gas bolcked. he said pay Rs1000 in advance and next day one boy come repair the fridge.I had gave Rs1000 in advance. After repair the fridge it was working. But not properly I write again complaint. one man come and repeat all these thing. I want to replace or repair properly. It is not cooling properly from one year.
Dear Sir,
Twice i filed my complaint to replace the lid of my semi automatic washing machine with the dealer, but both the times the godrej service man refused to do it. They don't even talk properly to the customers. I request you to personally look into the matter and help me out of this problem. My washing machine falls well into the guarantee period. After sale customer care is an important feature of any product which is sold in the market. customers should be fully satisfied of the money they spend to buy a comfort
Thanking you
Rachna Grover
L-27 Kalkaji
New Delhi 110019
Twice i filed my complaint to replace the lid of my semi automatic washing machine with the dealer, but both the times the godrej service man refused to do it. They don't even talk properly to the customers. I request you to personally look into the matter and help me out of this problem. My washing machine falls well into the guarantee period. After sale customer care is an important feature of any product which is sold in the market. customers should be fully satisfied of the money they spend to buy a comfort
Thanking you
Rachna Grover
L-27 Kalkaji
New Delhi 110019
this is exactly same situation that has happend at my place also. looks like this has become a normal practice and complaint is not been taken up seriously by senior management
It is surprising that Godrej being such a compliant, ethical organization such type of persons are being hired and retained
the head of service must look into the quality of persons being hired for the respective jobs
It is surprising that Godrej being such a compliant, ethical organization such type of persons are being hired and retained
the head of service must look into the quality of persons being hired for the respective jobs
Similar Exprience to me with Godrej smart care ! ! .I have made service contract with them for refregerator paying advance fees for the same. As per the contract they have to perform 1 mandatory service by trained technician per year. But after contract (in march 07) no one has visited to us. We called them when defect observed. This is not expected from such a reputed organization. I asked for clarifications, but no Response .
damase the door dou to rust
Dear Sir/Madam
First of all Thanks for Delivery of Microwave.
This is for your information and kind notice that I (Rajinder Singh) r/o H.I.G.-631/B, Phase – XI, have booked a MICROWAVE – Model GMC 25 E 09 MRGX on your “Godrej” Company Stall at CII Exhibition, Chandigarh on dated 12.10.2009 vide receipt no. 7554 ( Jain Electronics – SCO – 86, Sector – 40 C, Chandigarh). I pay Rs. 500/- for advance booking and also promised by your executives to deliver this Microwave at my door step along with three gifts – Maharaja Whiteline Food Processor, Borosil Kit and Starter Kit, after completion the finance formalities.
After that, I have complete all finance formalities on dated 15.10.2009 with Bajaj Finance and deposit the remaining down payment vide receipt no. 7846 at Jain Electronics.
At last next day in evening (at 11:00 PM) material got delivered at my door step BUT starter kit NOT PROVIDED, ( which is not provided till date ) and when I open the box of Microwave we were astonished to see another model of Microwave i.e. GMX 25CA1 MIZ, which was not shown at above mentioned exhibition and not booked by us at that time.
Now trouble is that we are not interested in this model because Model GMC 25 E 09 MRGX has “Fether Touch” Control Board but Model GMX 25CA1 MIZ is fully Manual Control Board. Sir, I again personally visit at shop, but the dealer (Mr. Omesh Jain, Mobile Number : [protected]) said that this model GMC 25 E 09 MRGX is not available with us and also company has stopped the manufacturing of this model. They given me contact number of your company executive Mr. Hardeep ( Mobile Number : [protected] ), then I contact to Mr. Hardeep but he also washed his hands with same answer.
After that your authorized service dealer “New Alfa Electro Services” representative comes to my home for Demo but I ignored for Demo and write comments on their Worksheet for exchange this model. Again second time your service executives came to my home, this time I also request them and write on their worksheet to exchange this model.
Sir, I think and also request you that it is too late while I am facing this type of situation. Kindly do needful on your end and sort out my problem.
Hope you understand the situation, and individually take interest to solve the matter.
Looking for well Co-operation.
Thanks & Regards
Rajinder Singh
Mohali
Mobile : [protected]
First of all Thanks for Delivery of Microwave.
This is for your information and kind notice that I (Rajinder Singh) r/o H.I.G.-631/B, Phase – XI, have booked a MICROWAVE – Model GMC 25 E 09 MRGX on your “Godrej” Company Stall at CII Exhibition, Chandigarh on dated 12.10.2009 vide receipt no. 7554 ( Jain Electronics – SCO – 86, Sector – 40 C, Chandigarh). I pay Rs. 500/- for advance booking and also promised by your executives to deliver this Microwave at my door step along with three gifts – Maharaja Whiteline Food Processor, Borosil Kit and Starter Kit, after completion the finance formalities.
After that, I have complete all finance formalities on dated 15.10.2009 with Bajaj Finance and deposit the remaining down payment vide receipt no. 7846 at Jain Electronics.
At last next day in evening (at 11:00 PM) material got delivered at my door step BUT starter kit NOT PROVIDED, ( which is not provided till date ) and when I open the box of Microwave we were astonished to see another model of Microwave i.e. GMX 25CA1 MIZ, which was not shown at above mentioned exhibition and not booked by us at that time.
Now trouble is that we are not interested in this model because Model GMC 25 E 09 MRGX has “Fether Touch” Control Board but Model GMX 25CA1 MIZ is fully Manual Control Board. Sir, I again personally visit at shop, but the dealer (Mr. Omesh Jain, Mobile Number : [protected]) said that this model GMC 25 E 09 MRGX is not available with us and also company has stopped the manufacturing of this model. They given me contact number of your company executive Mr. Hardeep ( Mobile Number : [protected] ), then I contact to Mr. Hardeep but he also washed his hands with same answer.
After that your authorized service dealer “New Alfa Electro Services” representative comes to my home for Demo but I ignored for Demo and write comments on their Worksheet for exchange this model. Again second time your service executives came to my home, this time I also request them and write on their worksheet to exchange this model.
Sir, I think and also request you that it is too late while I am facing this type of situation. Kindly do needful on your end and sort out my problem.
Hope you understand the situation, and individually take interest to solve the matter.
Looking for well Co-operation.
Thanks & Regards
Rajinder Singh
Mohali
Mobile : [protected]
i have purchased one godrej fridge from vijay sales on 29.03.2009. There is no cooling any thing and i call to customer care. Customer Care Executive checked and told me there is no gas. What can i do ? while my fridge is in warranty.
Sir
Freezer Door of the Refrigerator I have purchased vide Invoice No. 6807 dated[protected] from Tara Electronics, Faridabad, is not closing properly.
The details of Refrigertor are as follows:
Capacity : 170 Ltrs
Model No. : GDN 180P
Sr. No. :[protected]
Kindly do the needful.
Thanks & Best Regards
Naresh Kumar Das
Greater Noida
Mobile No. [protected]
Freezer Door of the Refrigerator I have purchased vide Invoice No. 6807 dated[protected] from Tara Electronics, Faridabad, is not closing properly.
The details of Refrigertor are as follows:
Capacity : 170 Ltrs
Model No. : GDN 180P
Sr. No. :[protected]
Kindly do the needful.
Thanks & Best Regards
Naresh Kumar Das
Greater Noida
Mobile No. [protected]
I have a new split A.C of Godrej 12FE3, i purchased before 1 week, ie., 20/03/2011, the problem raised on 23/03/11, i registered the complaint on 24/03/2011, they sent the technician by 31/03/2011...
Is it a Good Customer Service???
How can i prefer their product to my neighbours..
I purchased it from the TAMBARAM VASANTH & CO.But from the third day there is water leakage in the indoor unit. spraying water continuosly.I called to customer care and my complaint no.were 444883.there is no proper response from them they are like DEFF.i called them for more than 20 times.after one week they sent the technician.he just opened the indoor unit fully he just played like a toy and said there is no fault in the machine.but i dont know where the leakage is coming from.technicians could not detect the problem.i spoke with Mr.Vijay Chennai Incharge for godrej.he is saying that he will be coming to see the problem.if he cannot detect they will send some person...like this it will go on...what shall i do now...
Customer Care is not working properly...
Technicians are good & the company is not utilizing them properly
Regards,
Saravanan
Chennai
[protected]
Is it a Good Customer Service???
How can i prefer their product to my neighbours..
I purchased it from the TAMBARAM VASANTH & CO.But from the third day there is water leakage in the indoor unit. spraying water continuosly.I called to customer care and my complaint no.were 444883.there is no proper response from them they are like DEFF.i called them for more than 20 times.after one week they sent the technician.he just opened the indoor unit fully he just played like a toy and said there is no fault in the machine.but i dont know where the leakage is coming from.technicians could not detect the problem.i spoke with Mr.Vijay Chennai Incharge for godrej.he is saying that he will be coming to see the problem.if he cannot detect they will send some person...like this it will go on...what shall i do now...
Customer Care is not working properly...
Technicians are good & the company is not utilizing them properly
Regards,
Saravanan
Chennai
[protected]
my complain no.605744 last one month complain booked but Godhra godrej service center "Manhar refrigeration" Bamroli road area not solve my complain till date complain pending,
Sir, I think and also request you that it is too late while I am facing this type of situation. Kindly do needful on your end and sort out my problem.
Hope you understand the situation, and individually take interest to solve the matter.
Sir, I think and also request you that it is too late while I am facing this type of situation. Kindly do needful on your end and sort out my problem.
Hope you understand the situation, and individually take interest to solve the matter.
Now my complain no.557753, CSN is 651 but last 15 days I complain booked in nayagarh servicecenter but no one can solve my complain till date complain pending, Sir, I think and also request you that it is too late while I am facing this type of situation. Kindly do needful on your end and sort out my problem.
Hope you understand the situation, and individually take interest to solve the matter.
Hope you understand the situation, and individually take interest to solve the matter.
I WISH THERE COMES SOME CHANGES EITHER FROM CUSTOMER OR FROM GODREJ-ZERO PREFERENCE OF GODREJ GOODS FROM CUSTOMER SIDE OR CHANGES IN GIVING SERVICES FROM GODREJ SIDE, MORE IMPORTANTLY AS OF NOW, I WISH MY WARRANTY DOESNT RAN OUT OF VALIDITY WAITING FOR GODREJ SERVICE, AND I REALLY DONT HAVE ANY IDEA HOW SERIOUSLY GODREJ TAKES ALL THESE CUSTOMERS SCRIBBLING DOWN THEIR COMPLAINTS.
I DONT KNOW IF GODREJ IS GOING TO READ THESE COMPLAINTS AND DO SOMETHING OR LEAVE THE COMPLAINTS JUST LIKE THAT.
HONESTLY SPEAKING GODREJ GOODS ARE GENERALLY LOW IN TERMS OF QUALITY, ITS SERVICE IS MORE THAN HORRIBLE. I GUESS I HAVE ALREADY TALKED TO EACH AND EVERY CUSTOMER CARE REPRESENTATIVE, TECHNICIAN, ENGINEER, AND ALL THE NOS THEY PROVIDED AND THOSE NOS PROVIDED BY CUSTOMER CARE, SINCE I CALLED THEM FOR 8 DAYS. THEIR 'WE WILL GET U BACK' 'TWO MINS' 'TOMORROW' ETC ETC SEEMS LIKE - (YOU NAME IT)
I DONT KNOW IF GODREJ IS GOING TO READ THESE COMPLAINTS AND DO SOMETHING OR LEAVE THE COMPLAINTS JUST LIKE THAT.
HONESTLY SPEAKING GODREJ GOODS ARE GENERALLY LOW IN TERMS OF QUALITY, ITS SERVICE IS MORE THAN HORRIBLE. I GUESS I HAVE ALREADY TALKED TO EACH AND EVERY CUSTOMER CARE REPRESENTATIVE, TECHNICIAN, ENGINEER, AND ALL THE NOS THEY PROVIDED AND THOSE NOS PROVIDED BY CUSTOMER CARE, SINCE I CALLED THEM FOR 8 DAYS. THEIR 'WE WILL GET U BACK' 'TWO MINS' 'TOMORROW' ETC ETC SEEMS LIKE - (YOU NAME IT)
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Washing Machine Not Working
Washing Machine Date of Parchease
10.12.2007