[Resolved]  Godrej Pentacool — not freezing , coolant refill then no power in freeze

Address:

Delhi

DEAR SIR,

MY COMPLAIN NO IS 186854 DT 11/06/2011

MY REFRIGERATOR DOES NOT COOLING AND FREEZING ICE SINCE LAST 4 - 5 DAYS. I COMPLAIN TO GODREJ CUSTOMER CARE ON 11/06/2011. THE SERVICE STAFF CAME ON 12/06/2011 AND AFTER CHECKING, HE CONVEYED US THAT THERE IS CHOCKING IN GAS PIPE SO COOLANT WILL BE REQUIRED TO FILLED. HE CHARGED RS 1390/- IN ADVANCE AND ASK THAT ANOTHER SERVICE PERSON WILL COME FOR FILLING. THE REFRIGERATOR WAS IN WORKING CONDITION (MEANS POWER SUPPLY WAS NORMAL WITHIN THE REFRIGERATOR ).

ON 13TH JUNE 2011, ANOTHER STAFF COMES AND REFILL THE COOLANT. BUT AFTER REFILLING AS SOON AS HE MAKE THE POWER ON , THE REFRIGERATOR DID NOT ON. THEN HE ASK US THAT HE WILL SEND ANOTHER PERSON FOR RECHECK. HE ALSO INSISTED THAT WE WOULD SIGN THE FEEDBACK FORM IN POSITIVE MANNER. I THEN EVEN CALL THE SERVICE CENTER BUT DID NOT GET A POSITIVE RESPONSE.



KULBIR SAINI
COMPLAIN NO :186854
MOB: [protected]
HOUSE NO 64, FLAT NO=114
MUNIRKA
NEW DELHI 67