[Resolved] Haier India — Unpleasant Customer Service | |||
I am now repainting buying a haier product, my dealer is really good no problems with his service but, this Zaib Services [Service Center] : - [protected] is pathatic & worst they doesn't even know how to talk to a customer who has newly purchase your company poduct [Complaint No.MUM[protected]]. 1st of all its sad to raise a complaint within one month after buying a product of Haier more on that the attiude shown to us by your service center was superb "jao jo kana hai karlo". If I do a consumer complaint against your service center and company what will happen, as this entire convesion is already recorded with me. on the other hand my dealer "Panjam Electronics" was so polite and assured me to resolve the issue ASAP. Now I want to know how can I speak to your India CEO Mr T K Banerjee in next 24 hours and want to know complete address of Zaib Services. Still no one bothered to call me back or even check as to what was the issue hence want to raise a complaint with you. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Looks like Haier is having worst customer service compare to other brands in consumer industry.
See the link to my complains
https://www.consumercomplaints.in/my-complaints.htmlhaier-automatic-washing-machine-c66291.html
See the link to my complains
https://www.consumercomplaints.in/my-complaints.htmlhaier-automatic-washing-machine-c66291.html
Purchased HAIER washer from Conn's on[protected] and picked it up 10 days later due to Conn's negligence. Washer quit spinning water out about a week ago, finally called service tech who came out 3 days later, and told me my brand new machine had "worn or used belt". Called HAIER directly who told me it would be 2-3 business days before they could even have anyone contact me back. So now we have a washer that has not worked for a week and is in pieces in my laundry area, and has a "new" part on order that no one seems to know when it will arrive, and after it arrives they don't know when they'll be able to come put it in. Did I mention I have a family of 5 and the machine is less than 4 months old. Never ever purchase a HAIER product, they suck.
I had bought this product around 3 years back, however, as requiring services, I have been calling Haier for past two weeks, every time I call up because no response, they register a new complaint and provide with new reference number however no one comes. My complaint has been forwarded to Om Sai Service, latest reference number is THA[protected], they rudely say every time visit charge is going to be 400/- or 350/-, this also changes with the caller. I am getting frustrated with this service standard of yours.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
20%
Complaints
904
Pending
0
Resolved
185
Building Number 1, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
Haier — no providing us the technical support
We have bought a semi automatic machine and there is some leakage problem i have talked to customer care executive and also to various heads over there my complaint no is [protected]we are calling customer care from last 5 days we have filled complaint on 04.07.2009 and today is 11.07.2009 please help us out sir