[Resolved]  Haier — Company Person are not responding

Address:

Thane, Maharashtra

Dear Sir,

I am writing this mail to you, because I am not getting any satisfactory reply from your Haier company customer care as well as service centre(Kalyan, Mumbai). I had purchase one haier TV on 19 Jun 2011. There was some spark in the TV and now it is not working. I booked the compliance Compliance number THA[protected] at Haier's customer care on 15 Aug 2011 but still issue is open. They told me there are some part should be replaced in my TV which is not available in their service centre. Today is 18th day. Its very surprising for me that TV which I purchased 2 months back that TV part is not available with company's service centre. This is my first experience with Haier and its very dreadful experience. Quality wise your Haier is very bad and service wise Haier peoples are very careless and cheating their customers.

I am always calling their service centre number [protected], which located in Thane but now they are not picking my calls and if they picked then without any response they disconnect the line. I am very highly disappointed with your service centre’s attitude. This is not a way to handle customer.

At Haier customer centre, whenever i called, I got only one answer that Sir the Person will come within 24 hours and resolve the issue and in actual it was not happened.

In future it's very difficult for me to select Haier and also very difficult to suggest anybody for purchasing Haier Product.

I am asking Haier Team, At which date they will come and resolve this issue.

Regards,

Ranjeet Singh Rathore
+91 [protected]
[protected]@gmail.com