Haier — Non Support of Hair After Sales Customer care Team

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

First of all I hope this mail is being viewed by a responsible official of Haier Appliances.

Here, I want to state that I brought a Haier Split AC last year from a shop located at Noida, Uttar Pradesh, India. This year as its complementary 1 year warranty lapsed on 10th May 2012, I brought a fresh AMC of Haier on 6th of June 2012. Now, during normal usage I came to know that gas of my AC needs to be refilled as cooling done was not proper.

Regarding the refilling of AC Gas, I had lodged a complaint with one Mr. Jitender, so called supervisor of Haier, Noida section on 28th of June.

• Complaint No: GHA[protected]
• Complaint Done on: 28th June 2012 at 11.27 AM
• Complaint done on CC number:

From here the sad part of service standards delivered locally by Mr. Jitender starts.

He, without any engineer visiting the house, closed down the complaint. When we called the customer care section on 30th June regarding the status of complaint, they said the previous complaint has been closed. This was done without anybody addressing the complaint or asking us if the same has been addressed. I believe this was done by Mr. Jitender as he has probably taken personal vendetta against us for reasons unknown to us.

Now, as the previous complaint was closed, customer care lodged fresh complaint on 30th of June 2012.

• Complaint No: GHA[protected]
• Complaint re-done as fresh on: 30th June 2012 at 3.26 PM
• Complaint done on CC number: [protected]

The sad part is that now we again have to wait for 24 ore hours for complaint to be addressed i.e –

• Now the complaint would be addressed by 1st/2nd of July despite our lodging the complaint on 28th of June
• The delay in addressing now is of full five (5) days i-e (after 120 hours having been lapsed) from the original date of complaint of 28th June
• Please note that this calculation is based on the fact that the complaint would be addressed by 2nd July (I have serious doubts on this too.... as long as Mr. Jitender is present there as a supervisor).

Seeing the remarkable performance of the appliance, I seriously wanted to buy another split AC of Haier for my in-laws. But now seeing the sad after sales service standards, I have serious doubts if I will buy it again or recommend it to any of my friends or acquaintances.

What I want to ask is:

• Does Mr. Jitender or other autocratic people like him represent the face of service standards as delivered by Haier

If this is so, then Haier as a brand should be prepared of losing more customer support in coming time as he thinks he is the sole authority and is defacing the name and image of Haier built in the mind of the customers.

I seriously hope this mail helps in:

• Addressing issue faced by me through use of Haier Appliance
• Bringing an end to the authoritative handling of after sales service affairs by Mr Jitender who is spoiling the image of Haier built in the market.

Hoping to get an early and positive response from responsible management’s side.

I request the person who is viewing this complaint to forward it to the highest possible authority so that name of reputed customer brand like Haier is not tarnished by irresponsible people like Mr. Jitender.

Thanks

Anil Sanguri
Flat No- 2032, Sector - 37
Noida
[protected]@gmail.com