[Resolved]  Haier Washing Machine — Manuafcturing Defects in product, needs replacement

This is with respect to Washing Machine Model-XQB60-78
Product description and terms & Conditions of sale:
I purchased the Haier Washing machine Model-XQB60-78 quantity 1 on[protected] vide bill no. 71269 from company authorised dealer M/S Key Dee Electronics Pvt. Ltd, 1B-1, Main Dadri Road, Sector-18, Noida for Rs. 17000/-
The serial Number of the washing machine is CC58J0047
The machine was covered under warranty from manufacturing defects as per terms & conditions of the same.
I got extended warranty for additional three years from the company M/S Haier Appliances (India) P Ltd by paying additional charges of Rs. 950/- under extended warranty certificate no. 02 dated:[protected]. The certificate of extended warranty support was issued by Haier Customer Care- M/S Shiva Enterprises Noida.
The manufacturer has the same responsibility towards the product as it has in the case of original warranty.
Compliant:
The product of the said description is not giving the satisfactory performance / results; this can be verified from number of complaints submitted to your record.
From the date I purchase this machine, I faced the following performance deficiency in the product:
(a) Machine never washed the cloth cleanly.
(b) Detergent always left in the cloth even machine finish its process. Many times we have to rinse the cloth manually
(c) Electronic Penal gone faulty within one year of the purchase of machine
(d) Pulsators had gone faulty due to which many of our expensive cloth were damaged /spoiled.
(e) Automatic process of the machine does not flush the mud completely and mud rests at down side the pulsator. Mud comes back to the tub when we use the machine duty to which all mud stick to the cloth and they get spoiled.
(f) Spinning got stuck on reasonable intervals.
(g) Recently we got to know from technician that dumping clutch of the machine gone faulty but no action has been taken to replace it as the part is not available in inventory for long-time.
With the above set of complaint or performance deficiency in the machine it appears that the above product was faulty from the beginning and do not meet the implied quality standards of the company, which a customer expects from a branded product like HAIER and other similar companies LG, Samsung etc. Due to its manufacturing defects, it started created problem one by one with the life span of just three years, whereas standard washing machines the other manufacturer has trouble free performance at-least in first there years.
The product from the beginning was having manufacturing defects and not meeting the quality standards, thereby machine having manufacturing defects discovered and evident with facts above need immediate replacement.

I request the redressal forum that thier washing machine products are meeting the quality standards and lots of other customers are facing cheated by the company. The company should be penalised for cheating the customer and advised to either give replcement with the quality product or refund the money with interest and compensation for the hardship we have faced under the impression that we are buying a standard company and branded prodct.

Neither their senior management contact details are available anywhere nor the call centre understand the real problem, techncians are also no very trained. Call centre refused to provide the contact of company senior management.

There is no transparency to the customer after they buy the product, its a 100% cheating in the sence selling a low quality product and making consumer life miserable.

Regards
Praveen