[Resolved] Hathway — Hathway harassment and fraud

nitinchinnu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

My acc no 754864
name: nitin chinnannavar
phone :[protected]
I have taken a hathway broadband connection , a postpaid one. I was expecting a decent customer experience as HAthway doesnt have great service. But recently i have noticed that hathway has been cheating and misleading me .Hathway in order to increase the calls to customer care ,have been creating problem and then keeping us waiting for 20-25 mins and then doing something in the back ground and not letting us know ,so that we can do it ourselves next time around. I have 2 systems to use internet one official and other personal. when i switch from one system to another ,i get problem with connection. I never had this problem initially. This started occuring in last 10 days or so. I follow the instructions given by customer care staff, but problem not yet solved. I believe HATWAY is trying to increase its calls volume ,by making ppl call to customer care.
Why customer care personnel refuse to give the details of what is done in the back ground??
I have spoken to Mr Vinod, arrogant and harsh when talking to customers,says he is wasting his time by solving my problem and asked me to escalate the issue.He also said that Hathway doesnt pay him to solve problems but to create them and make money!!!! he doesnt understand a polite language.

I have been unable to continue working from home,as the internet connection has been having problems...
I would like a technical person to visit my residence and sort out my issue at once!!
I want an apology from Vinod , who has said that i have no business in calling customer care and its wasting his time....if he is not interested then let him do a better job...
I have spent around Rs 450 this month alone for calling customer care as[protected] is not a toll free no. I want hathway to compensate for my loss of business,time and money!!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Devang Champaneria

from Ahmedabad, Gujarat

Personal — Hathway Rubbish Service

Hathway is not providing proper service & their customer relationship executive not good in communication.
Hathway is not providing internet speed as per rules.
In short very rubbish service to customer.

nitinchinnu

from Bengaluru, Karnataka

Hathway Broadband — HATHWAY FRAUD

Hi,

Customer code :675325
Name: nitin chinnannavar
Ph: [protected]

Plan -512 kbps @550/month unlimited

I have a question here, what is unlimited mean??
I am told that there is a cap of 10gb limit on my plan and after 10gb speed is reduced to 256kbps.
How come this is classified as unlimited??? Y this is not mentioned at the time of taking connection??
I would like to know where it is mentiioned in terms and conditions? If not how come its marketed as unlimited plan @512 kbps...

I would want to have 512 kbps speed irrespective of download when i have paid for unlimited and have not been mentioned about this speed downgrade...

I would expect a prompt response and my question answered asap, else i will cancel the connection but also will log a complaint on all possible forums against hathway for cheating and fraud!!!
I was promised by miss uma from hathway that speed will not be reduced, but hathway is a very good fraud. Speed is reduced to half

As a result of slow internet, i am unable to work from home and have to travel to office
Which is 28 kms from my home. I am finding it difficult to travel at night, as i am responsible
To work at night as well. When i lose connectivity i am getting scoldings from my boss, for taking
Such crap internet service. But i have paid money in advance!!
! This has caused lot of mental tension to me and has affected my family life.

I want compensation from hathway for cheating me and an written apology that they are not going to cheat like this.

ronak5484

from Aligarh, Uttar Pradesh

Hathway Broadband — Not transfer/reply

Even after no. of call the persons from Hathway not replying on my request of transfer existing connection to new address. after followup them since last month. Now my sucripation will also end at the end of May.

pkshibin

Hi,
I applied for the Hathway broadband on last Saturday(7/12/2013). The sales person confirmed that they will complete the cabling by Sunday evening and will install the modem and the connection will established latest by Monday. They didn't turn up on Sunday and finally came up for cabling on Monday evenig 6.30pm. Once they finished the cabling, they told that a technician will come in 15mins and they will install the modem and the connection will be up then. I am still waiting for the 15mins to get over and after the 2nd day also I am neither receiving any call from them nor the sales person picking my call. Tried to call the customer care twice today morning and evening and they are giving different feedback for my query and not at all sure on the resolution time.
I am really afraid of their service, if they are treating a new customer like this for a brand new connection and how it will be once I got the connection and if there any downtime or so..
Hathway Team, you have to pullup your socks for the best customer service or you will get more feedback like this and it will really affect your company reputation, if you have anything like that.