[Resolved]  Hathway Broadband Services — Billing Issues

Address:

Bangalore, Karnataka

We recently requested Hathway for a change in our plan from the existing plan to Flash2lite plan with 2 Mbps speed and 11 GB per month usage limit. The plan was activated on the 7th of November but by the 15th of November the actual speed we were getting was 128kpbs.

Since the connection is deployed at my mothers house and she was travelling for 2 weeks after that, we hadn't used the account at all.

We later received a sms saying that our account has been downgraded due to usage of all 11 GB of data. The Speed has not improved even after 1 month even though we should technically be in the next billing cycle and should be eligible for another 11 GB of data from the 7th of December again.

Unfortunately all calls to the Hathway customer care number result in zero resolution. We just get told the standard line that we have finished our usage limit and therefore the speed has been downgraded. When we ask the customer care person (Leena) to give us the current usage as per their records, we are told that the system is not working and they are not able to look it up currently.

Having paid for 3 months in advance we are now stuck with 128kpbs (as per plan it should be minimum 600kpbs) and now way of resolving it with Hathway's pathetic customer care.

Any ideas on how we can address this?