[Resolved]  Hathway — No connectivity

Hathway only charges money, the below mentioned mail was sent to Mr. Anil Pillay of Hathway and CC to the helpdesk on 29th Aug and today is 16th Oct, and still no one bothers to get back. Just because its a prepaid A/c and they have made their profit on someone else loss they dont bother to even get back to the customer. Hathway is here only to make profit, they are of no use and not at all customer friendly i would not recommend anyone to take Hathway connection. they are useless only to make money no service. the worst connectiviti i have ever faced

Hi Anil,

Our Hatway Account number is 86062, this is a prepaid A/c . Over a period of time we have noticed that the connectivity is really been bad.

27th June was our first complained though the net was not working for a few days assuming it will start on its own and must have gone down due to bad weather.

2nd of July we had launched a complain at your helpdesk with was rectified and again the connectivity went down from 4th july it only came back on track on 12th July (lost of 9days at a stretch, do we get it reimbursed??)
The net is again down from 13th Aug, last it was used by the kids on 21st Aug (28mb) and again it stopped working.. Till date it is not working. For this span of time we couldn’t log complain as we were out of station and the kids are too young to know how to launch complain.

My only concern here is the money that we are loosing in the bargain. If you cannot reimburse I would request you to extend our account by that many days.

Pls revert as asap.
Nikhat Khan

Hi,

I stay at Mahavir Nagar (Kandivali West, Mumbai). I subscribed to Hathway broadband 256 kbps / Unlimited data transfer @ approx 2000/- quarter. The service was promptly installed and started
on 29th of Nov ’2008. It was very exciting moment for me.

However the joy was shortlived. Firstly, I could easily see that this was not a full fledged broadband connection. The speeds were good, good when compared to a normal dial up connection or a data card connection, however, pathetic for broadband. If I was lucky, I would get download speed of Max 12-13 kbps. Data card would anyways give that much speed at late night!!! I got these speeds during the day time and hence was a bit happy! Maybe this was indeed broadband!!

The nightmare was coming (had I known this!) and it came with a bang. After using the service for about 12 days, one fine day I could not connect. Called up call center, after 1 hour of troubleshooting (connect cords, isolate router bla bla...) they realised that issue was on their end and they lodged a complaint for engineer to resolve within 24 hours. Engineer did call within 24 hours and got me connected only to be disconnected again in abt 10 mins. Again call center troubleshooting and lodging another complaint (of course after another hour of troubleshooting!). Engineer calls again and gets connected, only to get disconnected after a few minutes!!!

This has been on for about 6 days. Escalating to the local office manager has been of no help. I am disconnected for 6 full days and going on to 7th day without any hope. I am already fed up of daily troubleshooting with call center people who have little technical knowledge and give instructions based on scripts in front of them (BTW, I am a technical person and have good knowledge of Networking and so am in a position to comment about the crap troubleshooting steps that ISP call centers take to resolve the issue). I even had a solid arguement with one of the tech support personnel on one day after which he had no answer to technical questions that I asked him.

I can go on and on but I guess its time to conclude...I will disconnect the service of they do not connect in another day. I dont care if they dont refund my money. I want to communicate strictly to Hathway that they cannot sell crap to me.

Hathway Broadband high speed internet — No connectivity after installation

I have taken hathway internet connection on 20.12.2008 having customer ID 413529. Peron who has installed the modem and flew away without testing the connectivity and told us after half an hour connectivity will resume. But after 2 hrs also the connectivity has not resume. Modem was always in blinking moide.I have made complaint to the cutomer care ( complaint no : 2255672) on the same day in night (20.12.08) and assured me connectivity will resume in the morning (21.12.08). On 21.12.08 also no connection and after calling 10-12 times to cutomer care, they said signal problem or manpower is not there to attend the proble. Again on sunday 21.12.08 evening called up the customer care named Mr Raju who assured me this problem will resolved by Monday 22.12.08 morning. But still there was no connectivity. Today morning I called up once again to the customer care name Ms Sultana and Ms Sahanaz, and assured me problen will be resolved by after 65 hrs.
My problem is that why hathway cheating customer in such a way,

I have taken this connectioon on unlimited package for one year whose cost is Rs 333/- per month and I have paid Rs 500/- to one of the person name Asif (mobile no [protected]) who has filled up the form and promise me to return back the money, But he is neither picking up his mobile nor responding.

I need the connectivity badly and at the same tie I can not call always to the customer care for this connectivity problem.
Hathway is cheating the customer and he does not have guts to assure his customer.
If hathway is not able to resolve the connectivity it is better he can return the paid many to customer immediately.

your broadbond service doesnot provide any entertainment for the customers like movies on your connection
if have kindly inform the procedure

I have taken a Hathway Broadband Connection in Bagh Amber Peth, they charged me in advance for the two months. Everyday there used to be a connection problem, I am not remembering using it more than 10-15 days in the entire two months. I have called hundered times to the customer care people but of no use. Now two months got over they disconnected the services and are asking to pay again. Pathetic Service.

Client Id : 505590

It was in Hyderabad

hi ...
ur network connection is not working properly...most of the tym its disconnected...
i m very thankful i[censored] nt going m request unread...

From :
Nishit Dey,
B-401, devidayal tower,
kalyan east, kalyan,
Maharashtra - 421306
User ID: Minudey

To,
Consumer Forum

Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Kalyan office after many complaints to customer care.

Respected Sir,

I have your hathway connection since from last 2 months. I am suffering from daily connection fail problem. My connection not working from 2 months. I complained to your call center as well as I personally call to your kalyan office . Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain.After complaining the net starts for just 10 - 15 min and the problem is the same.

Hathway Internet services — Connection Problem

From :
Nishit Dey,
B-401, devidayal tower,
kalyan east, kalyan,
Maharashtra - 421306
User ID: Minudey

To,
Consumer Forum

Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Kalyan office after many complaints to customer care.

Respected Sir,

I have your hathway connection since from last 2 months. I am suffering from daily connection fail problem. My connection not working from 2 months. I complained to your call center as well as I personally call to your kalyan office . Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain.After complaining the net starts for just 10 - 15 min and the problem is the same.

problems regardin internet connection...!!!


dear sir,
i am facing so much problems of internet connectivity...in morning 5 to 9 internet shows no connectivity...!!!
so plz do the needful...
thank u

MR.NITIN NICHAT

i have been told by your marketing person Mr Dinesh Rawal that by installing your HATWAY connection i will be in position to access internet as well as my CCTV camera installed via DVR.
it was clearly committed by Him that the existing systme of BSNL broadbabd which is WI-FI router is suitable for it
now after 10 days i am not able to solve the purpose for which i have installed this connection
i am also giving this complaint to consumer forum Silvassa against HATWAY for misguding and wasting of money and time of the consumer
my detaisl are as under
indravadan patel
[protected]