Hathway — What is advertised is not what I get

Are you planning to change your ISP? You will find many ISPs in the market. However, don't ever consider Hathway (www.hathway.com), because you will regret. This company was once a good ISP, but now it is a lousy ISP run by liars and cheats.

I have a 512 kbps unlimited plan, but it seems like a 128 kbps plan. Instead of getting a download speed of 50-55 kbps, I get a lousy speed that fluctuates between 10 and 30 kbps on average. Imagine my pain and suffering, as I wait for a file to finish downloading or a video to load.

This company did not have a FUP in the beginning. It was nice, but one fine day, the cheaters just introduced this FUP without even informing me. Even when I renewed the plan, the dogs at the office didn't inform me of this change in their plan. Only on Sundays, can the customer download as much as he/she wants. This pathetic company should at least ensure that the customer gets a good, stable speed. I think about downloading a 200 MB file on a Sunday, and it takes 4 hours to finish when it should technically take only an hour and a half. But I don't get 50+ kbps, only 10-30 kbps.

Even now as I write this complaint out of frustration, I am downloading a file through Mozilla Firefox. What is my speed, you ask? It fluctuates between 8 and 25 kbps when I should be getting at least 40 kbps. A small 50 MB file takes an hour to download. A few months back, I could download 150 MB in an hour because I used to get speeds of 50+ kbps. Hathway has really become terrible in the last few months.

It’s time to move on to another ISP.