[Resolved] Hathway Cable — Lot of Channels disappeared suddenly

aggarwald

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh

Sir,
We have been subscribing to Hathway cable for the last 7 years and have been a good customer with prompt monthly payments. Also, we were the first in our apartment complex to have purchased a digital set-top box from hathway cable.

Since last few days, following deterioration in service has occurred:
1. A lot of channels have just disappeared! For instance, All Doordarshan + Private News channels like Aaj tak + NDTV imagine + Aastha etc. etc. When we called them, they said "Upar se order aaya hai" (These are orders from above!).

2. Language options which used to be available on some channels have disappeared. e.g. Children channels like Pogo, cartoon network

Is Hathway a Mom&Pop shop? Looks like it from the quality of service and the ad hoc nature of functioning. If hathway doesn't want to lose 170 customers in our complex, it will be in their interest to get the matter resolved as soon as they can.

Regards,
Deepak
Royal Pavilion, Ameerpet,
Hyderabad

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Aug 13, 2020

Complaint marked as Resolved

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Comments

VijayRag

from Bengaluru, Karnataka

In the past weeks set Max is displaying scrolling message, in bold, that Hathway has not not subscribed to Theonealliance.hence this service will be disconnected any time.As such the scrolling message is a major intrusion since we are unable to see the scores properly.being an IPL season thie least Hathway can do is to register with Theonealliance and help consumers enjoy the cricket.

We are a strong consumer association in bannerghatta road, bangalore. We request telecom watch dog to raise this issue with TRAI and levy penalty on Hathway Forres poor quality of service. Hathway has monopoly in Adarsh rhythm apartments, we are inviting TATAR sky to put up their network so that we can throw Hathway out. Other associations should do the same and teach a lesson to Hathway.

Vijay
Adarsh rhythm, bannerghatta road
Bangalore

sydshajee

from Hyderabad, Telangana

Hathway — No Doordarshan channels

To the Concerned person,

Residence of Padmaraonagar secunderabad are unable to receive all the doordharsan channels on Hathway DTH service from past one month .

Kindly look into this matter.

Thanks
Shajee