[Resolved] Hathway Cable & Data Com Ltd — Receipt not provided for service charge | |||
I have digi box of Hathway. The digi box was not working hence I spoke to my cable providers & asked them to send some one to check this. A service engineer by name Achutan came home & said that the Digi box needs to be serviced. He took the box & got it back within 2 hrs after repairing the same. He asked me to pay 150/- as service charge which I promptly paid. I asked for a receipt for the charge. He confirmed that this charge is newly introduced & they are not issuing receipts for this. I called up the Hathway office on [protected] & told them this issue. Even they confirmed that there is no receipt for this charge and I can go legal if required. I was really upset with this attitude of Hathway. I later again called Hathway office on the same no. & spoke a person by name Praveen Kumar P R. He said that they don't have receipts for this charge but if I insist he will get me the receipt after 2 days as he has to get the receipt from his head office. I am well within my rights to demand a receipt for a service charge but Hathway initially, upfront rejected to provide any receipt & agreed to provide only after I strongly opposed & demanded for one. Hathway should mend there ways & ensure that a receipt is pro actively provided for any charge which they levy on consumers. Request you to take this matter very seriously with Hathway Cable & Data Com Ltd. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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hathway cable & data com ltd — INTERNET
I HAVE TAKEN A PACKAGE SUBSCRIBED 256 BLAST REGULAR UNLIMITED INTERNET ON 28 AUG 2010.MY ACCOUNT NO IS 66964.I M TOTALLY FEED UP FROM THIS CONNECTION. MY CONNECTION IS VERY VERY SLOW PLEASE DO SOMETHING, OTHERWISE CUT THIS CONNECTION FROM OCT. ONWARD.