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[Resolved]  Hathway Cables — Not returning money as promised

I would really appreciate if you could please help me in getting my hard money back from this Hathway company as they had committed to me earlier at the time of taking their connection.

At the time of purchasing Hathway’s setup box, their executive had promised to return the 85% money in returning the setup box and based on this I had purchased it. After using for around 6 to 8 months, I have been shifted to another area of Pune where their network was not there and hence I wanted to return their setup box and get my money back.

But when I approached to their office in the month of July’08, they have clearly refused to return my money worth Rs 850 even though they have committed in written. So, I searched and got their pune’s AGM’s email to escalate this to him. But this AGM Deepak Shivale is also like Hathway who has not shown any courtesy for replying my any email.

I am really frustrated due to their untrustworthy behaviour and helpless in fighting with them for justice.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

Comments

Hathway Cables — Not returning money as per agreement

I had taken your setup box on written agreement that at the time of returning the setup box, 85% will be returned. No one is returning this amount when i went for returning the box due to my home address changed.
I have complained this many times to the person Deepak Shivale but he has not answered to any of my emails till now. I had spoken with him in the month of July 2008 and explained all the history for this. He had told me to send him mail along with the proof of the written agreement which i did. But there is no response from him after that. Since more than 6 months i am fighting for getting my money back as per agreement.
How can you survive in this kind of bad service where your managers are not listening to your customers and not helping them even though it has been agreed while getting the connection?
I would never recommend any one to get Hathway service at all.

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    Hathway
    Customer Care Service
    Customer satisfaction rating
    31%
    Complaints
    5281
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    1535
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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