[Resolved] Hathway Data Cable Datacom Pvt Ltd — No Response to Cable Services | |
hi, I have a hathway cable connection in Noida since june 2007, since past 3 weeks it is not coming at all. Whenever i call my local cable operator who fixed this for me, he makes a mokery of the whole thing and makes fun, becuase he knows that I have paid the amount in full in advance last year only. Every day he says it will be functional in 2 hrs but it has been 3 weeks and nothing is working. I want to raise this complaint and claim damages from him. As after coming back from office in the evening watching TV is one of the ways to relax and stress busting. All this daily phone calls and talking to these in customer support has raised my stress levels. regards, Sudhir Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 25 3252 0310
+91 11 6165 6655
+91 25 3252 0330
"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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Hathway Datacom Pvt. Ltd. — No Response to complaints
I made the complaint below on their website, but uptil now as per my memory, no one has replied to any of my complaints made online at: http://www.hathway.com/brodband/prod_broadband_redressal.aspBelow is my recent complaints sent online....Hathway Customer Support(???) Executives.....READ THIS................
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Gaurav V. Kakade
Account No.: 611064
According to your new system, we accepted the user and password authentication system. Lateron I face a lot of frustration the next day of commencement of this system. At my first login I changed the new password. Again the password was resetted back to 'hathway123' without my information and I was trying to connect unsuccessfully. Hathway is giving a very useless rubbish support. I was trying customer care numbers but no one was picking phone. Sometimes it was out of service, sometimes it was ringing but no one picking up. This is my frustration: My connection was not working, no one picking up phone, the new security login window was not opening, your customer care representatives are not interested to HELP ME REALLY....................
WHY THE HELL ARE WE USING HATHWAY INTERNET?
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One thing I tell to whoever read's this complaint, that whoever I've seen at Hathway Office, wasn't seemed working for HATHWAY!!! They don't care who is coming to their office and going out with getting upset. They just sitting before computer and typing something on. They don't even make sure whether the customer is really satisfied by their answers or not. REALLY I feel this, hathway doesn't care about customers, whenever I have made request to CLOSE my connection, I always have been asked for the reason like I owe something to Hathway. And the problem continues . . . . . . . we don't have freedom to terminate the connection and HATHWAY people never accepts their mistakes. I can't forgive myself for using hathway internet connection.