Hathway — Disconnect before validity | |||
Hi my name is Praveen Kumar and having the acc.no# 934845 registered in the name of Saranya. In the month of sep 2012 i got hathway internet connection. I was promised for connection validity of 6 months and was charged Rs. 3770/-. But now, they have disconnected my internet services stating that it is only for 3 months and I have to pay an additional Rs.600/- for further 3 months validity. I do have a receipt from hathway for the payment i have made. When i call the customer care, they don not respond properly and will claim that they will arrange a call back within 2 hrs but no one calls up, later when i call i get the same response or get an ignorant reply that it's the problem with the back end office. I request you for immediate action on this as I'm really fed up with the way I'm being responded for my query. I want my internet service up and running at the earliest. Regards, Praveen Kumar Was this information helpful? | |||
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Sorry for the delayed reply, i was out of station for a while. Thank you Srishaila for your support.
The customer care people called up the very next day i posted it and told that the services will be activated in half an hour, as it was their internal problem. However, I'm not pleased with the way things were handled in my case and I would suggest/request Hathway look into this, as the Customer service rep themselves know properly about the plan.