[Resolved] Hathway Internet — Bad Customer care

ihari2004

from Delhi, Delhi

Address:

Bangalore, Karnataka

Hello all,

Hathway broadbands customer service is very poor and unordered. They have two IVR options,
option 1 for technical issues, option 2 for billing related issues. Ironically both options will connect you to technical department.
And when you ask for billing plan change they will say request is logged with billing team and billing team will call you.

I have called 5 times in last 3 days, each time same response but no call received from billing team and no progress.
Customer satisfaction is very very poor with Hathway.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Hathway reviews

View all 6929 Hathway Reviews

Comments

sana_31may

from Surat, Gujarat

I have paid around 10000 Rs. for 1 year but their service is just unbearably awful. Most of the time their internet connection is out of order. They always have one or the other problem with their wiring. Though they answer your call, but their explanation about their awful service thing is such that you will find yourself helpless. I am stuck with them neither will they return my money nor will they improve their service as they already have my money.

Siva C

from Hyderabad, Telangana

Correctly said by both of you.
It will be difficult for us to find a service provider as bad as Hathway.
They have no idea what they are doing in this industry. The only point you can connect to them or talk to them is when you are a new customer or there is a renewal required (at both times they call you).
In all other cases, it is just that you call them. If things are good someone will attend and say we will get back to you (which never happens) and in most other cases, it will be engaged.

Hathway needs to be taught a lesson so that they don't repeat their mistakes and they must be made to pay heavy fine amounts as penalty for fooling their customers.