| Address: | Mumbai City, Maharashtra |
COMPLAINT CUM LEGAL NOTICE TO HATHWAY BROADBAND SERVICE
dear sir
i am mr nikhil jain having internet connection a/c bo.259584 with hathway ,=
.last renewed on dec,2010 for next 12 month and paid advance for the same.
since july,2011 i having problem of non conectivity of net and i had compai=
nt for the same to hathway and they have solved next day, again after 3-4 d=
ays same non-onectivity problem occured same thing repeated. at presently ,=
sice approx.25 days i have connected only for 3-4 days for few hours in di=
fferent day. now presently my complaint is registered but i am still unabl =
to use the service even i have paid for the same . i mailed my complaint th=
rough email but still not replied. i have asked them to give detail and reu=
est to=A0refund the amount for further balane period=A0if they are unable t=
o give connectivity but no any reply fron them. and when i called to their =
lower parel office the call receiver =A0replied they will not paid anything=
even they are unable to give connectivity and there is technicaal problem =
whuch we are tryeing to solve. i asked when it will solved he said tine the=
y will not know.
now=A0 i feel that i have cheated by them and feel helpless as no proper re=
ply given by them on call and not telling for refund.
kindly do needful to me and other who are having facing this type of situat=
ion.
=A0
FOR YOUR INFORMATION I AM READY TO TAKE LEGAL ACTION AGAINT THEM IN VIEW OF=
FINANCIALY AND MENTLY HARRASEMENT=A0 AND WORK INTERRUPTED
with regards
NIKHIL J JAIN
MOBILE NO.[protected]
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hathway internet broadband — unavailability of service more than 12 hours a day
Hathway is one of the most un-professional and low profile broadband service profider. i have been using their services for last 3 months in Mayur Vihar Phase I area and everyday it's common to see service breakdowns.Today is continuously the fourth day when i had no access to the internet for more than 10 hours continuously. i have spend hundreds of rupees calling their call centers but there is no strict action on the recurring problem. I do not even have an option to escala the problem to their management level since CC executives never allow me any such contact information.
Any of the technicians available at the samachar apartment seem to be professional, trained/educated and on duty during even day time. It is my sheer badluck that we don't have Airtel serving in my locality else i would have never gone into traps of this non-sense ISP.
The worst part of it is that Hathway do not even have a power backup solution in place in it's service points where they server so many customers. even if customer have power backup at home he'll loose connection over internet. this is rediculous and they charge bigh money for this service!!!
Now they seek public fund to support their unprofessional work culture and nowhere to go strategy to serve customers. why would i buy a share for them??