[Resolved] Hathway — INTERNET DISCONNECT

surajcaringula

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My account no: 709614

I am unable use the Internet connection from past 14 days. I am calling the customer care about the status and in reply I am getting that It has been forwarded to concerned department. If it has been forwarded, then why it is not resolved till today.

I am facing a Hugh loss in-terms of money and time.and unable to access my professional and personal mails. I have requested to resolve the issue then disconnect the connection and refund the amount back.

This is the 10th time where I am facing the same problem from day one.

Last Friday one of the technician came and has done something and left without confirming that whether my Internet connection is working or not.I told the customer care to escalate the issue and that is not done till date.

I am calling customer care and nordel officer till date but no use. They are taking this many days just to chnage a cable wire.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Hathway reviews

View all 6929 Hathway Reviews

Comments

Srinivasa Reddy

from Hyderabad, Telangana

Hathway Broadband — Irresposible Management

Hi All,

i am srinivas.. i contacted sales executive of hathway for braodband connection ... And I paid the Intial amount 940 rs on 7/6/2009. at that time executive said, " u can get ur connection in 24 hours" . and days goes on... HE didn't lift phone when i called for him to inquire about connection... this drama went for 4 days... i directly called to customer care and raised a complaint... they said " u will get ur connection in 24 hours" again. i called to customer care about 5 times i think... at last they said the status of my application is updated to "not possible". that is there is no possibility of broadband connection of hathway in my area... But the executive take money for a connection... i am only asking is .. as sales executive he has to know about the possibility... ok leave that fellow... I decided to apply for refund... i applied for refund on 13/6/09. that also we have to apply it in the main office (Somajiguda). till the date i didn't get the money. they said when applied for refund " u will get money in 5 days" . but this is 15th day . Totally i want to say is... hathway is worst in customer support and management. don't go for hathway... totally i lost 300 rs for phone calls, transportation to somajiguda, important one is mental torture and valuable time.

jalpa mistry

from Mumbai, Maharashtra

Called on 23 stating not able to connect to Internet. Reason that modem was not mapped to server was informed and complain was registered resolution time 24 to48 hours. I called again on 27 to check the status cc exec says complain is resolved disconnected the call.previous call was also disconnected when asked for higher manager.poor customer service.more important is problem id not yet resolved.call center no is not getting connected.need a priority resolution.when it comes to renewals its done in minutes but when it comes to resolution no one bothers to resolve problem.i have a yearly renewal hence once it end i will never go with hath way anymore.also on informing to connect to manger the cc guy did not transfer account no 363094 complain no 7511297