[Resolved] Hathway Internet — Incorrect / Illegal billing

prashant.acharya

from Chennai, Tamil Nadu

Address:

Thane, Maharashtra

Dear sir,

Please see attached copy of the Hathway internet usage bill I received for the month of August'2011 and since then I am receiving repeated reminders to pay those.

The funny part is my connection is a 'prepaid one' and I was never using any postpaid connection or scheme from Hathway, anytime. And now I m feeling sick of telling them to stop sending this bill to my address repeatedly.

Please do the needful.

Thanks & Regards,
Mr. Acharya

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Aug 13, 2020

Complaint marked as Resolved

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Comments

franciscarod

from Mumbai, Maharashtra

Internet — Incorrect bills

HI

I have an a/c 722036 with hathway broadband and they have incorrectly charged me they told be installation charges are waived off 50% if we sign up for a 6month internet package now so as per that deal I paid the pacage amt as they quoted now they are asking me to pay more and deactivated my a/c .I have paid them lumpsome and now they are not providing service and acting stubborn.Customer Service is rude and refuse to help.I had signed a deal that was 50% waiver on activation charges and pay for 6months after I paid they installed the modem and connection so if they wanted me to pay the entire installation they should I have told me in the beginning I would choose to pay or would not sign up at all.Deal is a deal what I told I agreed and sent the payment out the blue Hathway cant send bills as they wish and whenever its a plain simple situation pls take this up with Hathway Broadband Mumbai(Mira Rd)