[Resolved]  Hathway — Decoding their tariff plans

Address:

Mumbai Suburban, Maharashtra

"384kbps Unlimited" used to mean, when it was introduced 3 or 4 months back, "384kbps till 15GB; then 256kbps". This month, it has been redefined as "384kbps till 8GB; then 128kbps"!

In neither case will anyone at Hathway tell you of these constraints; I wasted hours on calls & digging through their website. And don't even think of being told of these when you are buying or renewing the plan.

I'm very frustrated. Wasted hours today to figure out the latest definition: "384kbps till 8GB; then 128kbps"! Can not figure out why a generally decent company like Hathway wants to CHEAT its regular customers, & feels ashamed of telling them exactly what it is selling them.