[Resolved] Hathway — Payment - paid twice yet no connection

ramanisumit

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I paid for prepaid connection twice and the have been sending me postpaid bills with due amount twice the recharge value. When raised the issue, they apilogized for the goo[censored]p but disconnected my internet connection.

The customer care executives dont seem to care and email responses at all times are tangential. I want to sue them and have all the evidences in place. However,
would need CEO's email id. Can you guys help me with the email address or in teaching them a lesson?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Harneet Singh gandhi

Hathway Broadband — No connection

Pathetic connection, company and customer service...that says it all !!!

abhaik

from New Delhi, Delhi

I agree with the kind of comments I have seen on this site for Hathways. I would never recommend anybody to go for this. This is the most pathetic service I have ever seen . I have given initial connection amount to the their executive from Hathways on 21 Jan 2012, and he promised the connection to be installed in next day, his response on the second day was so loud, from that day till today, i just doing the followup from many hathways employees, including their senior sales executives and many more but still no proper response, no SLA in this organization . Their excuse is from 5 days is they don't have the connector.
-Abhai