Hathway — No Connectivity, worst Customer care

Address:

Pune, Maharashtra

Since 30th Sep 2011 i.e. 20 days now there has been no Internet at home. Customer care number will never be picked up unless tried for 20 times a day. When picked up, you get only one answer 'your complaint has been taken, will get back' where as NO ONE EVER GETS BACK.
I have already paid for 4 months plan. The billing dept numbers and email id is a joke. No body is at other end to ever attend the call or email. They have no grievance number or email id to escalate the matter.

I don't know how to even reach these people to cut the connection.Don't know what it needs from me to start my internet back.