[Resolved]  Hathway — Worst /Horrible service 80% downtime

Hathway Broadband — To remove internet

what is this sarves we have paid last month 796 Rs-/ advance pament we dont want your brod band internet this month but u have sent message to day to pay this month money what is this . we already i have sent message to remove this month internet our customer code number is 433789 so take action on this matter .

Hathway — Horrible customer service

I am a corporate user of Hathway. I have been facing problems of frequent disconnection. But Hathway is least bothered. They dont pick up calls nor they attend to your grievances . I am utterly fed up. Really dont know what to do.

Hathway Broadband — Not Working

Its been 15 days since the time of taking connection in my home in mazgaon but still the net at my home isn't working. The technicians come and go but no improvement is seen Also when call the helpline they always take 15 mins god knows what they do?!
I am a new customer and this type of service they are giving. Any new users please be on guard by this company who says somethng and does something.

Hathway — Broadband Support Service Fails!!!!!!!!!!!!!!!!!

Gaurav V. Kakade
Account No.: 611064

According to your new system, we accepted the user and password authentication system. Lateron I face a lot of frustration the next day of commencement of this system. At my first login I changed the new password. Again the password was resetted back to 'hathway123' without my information and I was trying to connect unsuccessfully. Hathway is giving a very useless rubbish support. I was trying customer care numbers but no one was picking phone. Sometimes it was out of service, sometimes it was ringing but no one picking up. This is my frustration: My connection was not working, no one picking up phone, the new security login window was not opening, your customer care representatives are not interested to HELP ME REALLY....................

WHY THE HELL ARE WE USING HATHWAY INTERNET?

Hathway — HORRIBLE SUPPORT SERVICE

My A/c No is 736464.I was not getting internet connectivity for some days, and after waiting initially for the first few days lodged a complaint on 23/6/2012 at 9:30 pm. I was assured of immediate rectification. Problem was not solved, and again I called them on 25/6/2012. They checked and said “the problem will be solved by tomorrow”. Nothing happened, and I called up again on 26/6/2012. Same reply “problem will be solved tomorrow certainly”. I waited till next day. As usual, problem was not rectified, so I called again on 27/6/2012. This time reply was “we will send our engineer tomorrow”. Engineer came on 28/6/2012, but could not rectify the problem. I waited. I called again on 29/6/2012, and was assured that by any means the problem will be certainly fixed by 30/6/2012.On 30/6/2012, I called up 4 times, the last time at 9 pm. As usual, this time by a senior, I was assured that the “problem will be certainly fixed by 2/7/2012”. They took down a fresh complaint on 30/6/2012. Till 3/7/2012 the problem has not been rectified. It is very clear that the Company does not have any willingness or resources to continue servicing their customers.
Between 23/6/2012 & 30/6/2012 I have called up the service centre 10 times & have spent a total of almost 107 minutes on phone. I cannot think of such an unresponsive service support and such a technologically obsolete ISP which cannot rectify a small problem for so many days.

Wifi network not available

Complain no. 11450309, 11699310, 11943823, 11941191, 11935454, 11922862, 11916419, 11909083 this no. I am getting from 12th feb 2015 but still there is no process of solving my problem

cancellation and refund money

Automatically disconnecting, wifi is very slow, daily 5to 10 times automatically disconnecting so i want cancellation and refund my money back i am requesting

hathway also start cheating customer

I have paid the amount one week back, still now I have not got the connectivity,