Hathway — Worst customer service by hathway

Hathway — worst customer service

i am fed up of this hathway service. i am nt getting my value for money as the hathway server has gone done or smething customer service executive doesn't pick up the call. my connctn has gone down since 3 weeks & i cant remove the service jst bcos i had paid for it.

I toltally agree with the compalaints registered and would be part of the coustomer vows they are facing. I have taken the connection in May 2010 for three months paying 1400/-. But Ever since I got the connection not a single day have passed without disruption in the service for hours together and when we make a call to their customer service(which is only one No.) it will be engaged or if you are lucky you may get the line after several trials and lodging the complaint suddenly it will disconnect leaving us in confusion whether our complaint registered or not. If we get to speak to their customer service we will get a very routine, irritating STAAANDDDARDD REPLY that there is problem in the entire area and also inform that it will be rectified in next six hours if it in day time, and if it is in night time it will be rectifed in the morning only. ironically the connection goes off on Satruday night and will be rectified only on Sunday, forcing us to go to a nearest brwosing centre pay also to them in additon to what we paid to Hathway and do the surfing. They nicely prmise that they are trying to find solution to the problem permanently but never happens. In short people at coustomer service are only good at taking complaints but will not have any information about the problem.except for the reply that they will inform the concerned executive.DISSASTROUS. I think Hathway is surviving only on first connection for 3 or 6 months beacuse they are also aware no body would dare to renew the connection with them after such horrifying experiances.