[Resolved]  HCL Infosystems Ltd - Leaptop Powerlite 9100 Pl — NON COMPLIANCE OF PRODUCT SUPPLIED

Dear Sir,

I bought my HCl leaptop V2002 model on 2nd June 2007 from Hcl Showroom , Kolkata. E ven though , I had upgraded my RAM to 1GB, the performance was not up to the mark. I study in Vellore, Tamil Nadu, so I returned to college after the summer vaccation on 25th June. On 29th June it crashed, for the first time. A stop error blue screen came with a lot of blaring noise.The message displayed was check if Bios not updated or Drivers creating problem or Visual drivers. I formatted all the drives and reinstalled Windows XP and the drivers. But the problem persisted. Every time some song was played it would crash in a few minutes with the blue screen message showing check if any newly installed hardware or software and disable bios menu option caching or shadowing. Only the windows XP and the drivers, the bare minimum was installed, and that also very properly. No other software was installed, yet such a message came. And I was never able to find the caching and shadowing options in the BIOS menu. So I took it to the HCL Service Centre at Vellore( VASAVI COMPUTERS, VELLORE). They reinstalled Windows XP and the drivers. However they could not solve the problem. They said they were incapable of solving and I had to take the leaptop to HCL service centre , Chennai. The problem was so bad that the system crashed just after two minutes or rebooting or less. I took it to HcL Service center, Chennai Twin Tower , TTK Road. They were able to improve the condition, but the problem was not fully solved. Whenever, I listened to songs it used to crash, however on seeing movies it was alright. So I stopped listening to songs completely, hoping that when I return to Kolkata for my winter vaccation, it can be repaired. After, I gave it to HCL SERVICE CENTER KOLKATA at end November , they said that there was no hardware problem, and had updated bios and reistalled oS and the drivers . But they were not able to solve the problem. Whenever, I listened to songs it used to crash, however on seeing movies it was alright. And day by day the problem deteriotaed. Earlier if it stopped after listening to 2 songs, now it stopped even before the first song was over. And then on january first week a warning came SMART card status bad. It has been giving problems in startup ever since. on 28 th February , it crashed down completely and has been giving serious problems in startup. Startup took place only in presence of bootable cd. Even after complete formatting and reinstallalation of Windows XP and the drivers, there is problem in startup.
Dear Sir, please advice me what to do. I have spent a lot of money in purchasing this laptop, but I have never been satisfied with it. Please help me.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  18 CommentsShareTweet


Last night iam watching movie and after complete this movie iam sutdown my leaptop but in next morning we open my leaptop but not any screen to display. so what is the problem and how to solve
Dear Basudev,
i have also faced same type of problem with my PC...i was also installing again and again the win XP and drivers but pbm was same...
one day my mind click and i checked all the hardware and i realize that my floppy disk was out of order and due to that i was getting the same error on my PC.
So as per your problem, i think ur RAM is not properlly fit or ur sound card has some problem or some of hardware is not working...u as soon as replace ur laptop...
i m also facing problem of DVD drive of HCL laptop...
Sometimes it read the CD/DVD and sometimes not...I already repalced u've some solution plz help me out...
I purchased the hcl laptop 14 days before from today rom hcl dealer, and i now i have problem some problems with this.

1) I have selected the option to make laptop in stand by condition on closing the lid lid of it.But when i closes the lid of laptop it is not going in standby condition, then what can be the problem? Is there any serious problem? How can i solve this problem...plzzz inform me soon.

2) themes are not selecting, I have select the theme again and again, system is accepting only windows xp modified theme.

3) the backup problem is also there...inform me how can i increase the back up of the battery.

Thanking you,

Anand sharma
Hcl laptop user.

HCL — non functioning of equipment supplied

the two computers, ups and battery supplied by hcl are so problematic, it feels we have been supplied bad office - employees state insurance corporation, naka hindola crossing, charbagh, lucknow, up, india.please do needful
i have repair my hard drive... can u send the full address o[censored]r service center in vellore...
Attn: General Manager, HCL

Dear Sir,

I am inform you that we have purchased 11 (Eleven) No.s of HCL Leaptop from Online Services Pvt. Ltd. on[protected], but now all machines are problemable. I already inform your service centre at 37, Shakespeare Sarani (Near Kalamandir), Kolkata - 700 017. They asked that articles ie. Optical Drive, Power not running, No Display etc. are not available in this centre. So we are facing problem for smooth running of Leaptop.

Please you take care as early as possible.

Thanking you.

For Youth Photo Centre
Gautam Kundu
dear sirmam,
i miss my laptop driver cd so kindly send me the all drivers, — display problem

i am not able to install vga drivers for my leaptop B28 C2D
I would like to say you that I have a HCL Leaptop( model no.-notebook g38 cp) which is unable to install Xp O.S. from the day I bought it. I was operating it with the Vista O.S. till date. But now it is not responding to vists neither it able to partition the Hard Disk.
So, please kindly give the solution for the above mentioned problem. I will be visiting you on 2nd Oct.
Kindly inform prior that the date will not be official holiday as it is Gandhi Jayanti.
Dear All,
I know the service of HCL...
very poor response from service centere...
my DVD writer of laptop was not working they logged the call at service center and replaced it after 20-25 days.
this is not quality service...

I never go with HCL in future.
I purchsed leaptop HCL-U39CTD on 29th September2009 for son who is studying in B.E. Computer Science. The said instrument is not working properly. Some Keys are not working.

After making complaint company representative of Bhopal(M.P.)are not taking interest to redress the greievance. The company has not sent us the free gift as told by the agent, although a period of 50 days has been passed. Looking to the above mentioned i have forced to approach CONSUMER FORUM.

hcl infinity pl 9100 — damaged driver cd

The drivers of the laptop are missing, kindly mail me the drivers. i purchased this laptop from chd. sec. 17. this is the serial number of the laptop 2083A1303007.

thanking you
Can anyone tell me form where I can download the "LEAPTOP POWERLITE 9100 PL" xp and other os drivers ??? coz I cant locate the perticular model in this "" site !!! Any kind of help will be really appreciated.
dear sir,

i m ashish chopra from, amritsar, , . i have ur laptop model name " infiniyte powerlite 9100 PL "
i want all driver of this laptop for windows xp service pack 2, , because i m using busy softwares .so thats why i want to take drivers for windows xp.

my e mail id is " [protected] " and plz plz plz plz send me driver ...
dear sir
i m ashish tabiyar from, ahmedabad, , . i have ur laptop model name " infiniyte powerlite 9100 PL "
i want all driver of this laptop for windows xp service pack 3, , because i m using busy softwares .so thats why i want to take drivers for windows xp.

my e mail id is " [protected] " and plz plz plz plz send me driver
second email id "[protected]" pls sir send me driver.
i formated my hcl latop.. nd d driver cd is corrupted.. so olz send me all drivers for my laptop...

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