[Resolved] HDFC Bank — ATM WITHDRAWAL DEDUCTION FROM MY ACCOUNT | |||
Hi, SUB : WITHDRAWAL OF CASH FROM YOUR ATM S1CW5890 ( GOTRI BRANCH) It is since September'12 that I have been requesting for a debit in my account which the bank claims that i have withdrawan but are not suppporting in giving me the footage of the same i have approached the nodal desk , the local team but all in vain i send them reminders every fourth day but get standardized messages it is now five months and i am not getting any suppport from the team. With reference to the above mentioned subject do please note the following : I have my savings bank account with HDFC BANK bearing A/c.No.[protected], on 25th September 2012 @ 0815 hrs there has been a withdrawal of Rs.3000.00 from my DEBIT CARD NO: [protected], enclosed is my statement of account showing the withdrawal. The above mentioned withdrawal has never been done by me, where in during this period I was engrossed into my prayers and on 25th September 2012 the card was also lying with me and never have I visited any of the banks or counters in need of money. Basis which would request you to kindly provide me the details of the footage where in I need to verify how did the transaction take place. Look forward to your support and help me at the earliest. Thanking you, Yours faithfully, RAM PARMAR [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
team i Need your support the bank has been refusing to provide me the footage at the same time i am getting back my money also, enclosed is the mail received and reply given to them
From: Ram Parmar
Sent: Friday, January 25, 2013 12:42 PM
To: '[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'; 'Grievance Redressal'; 'Jatin.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'
Subject: RE: ATM WIHDRAWAL - HBL +[protected] PNO[protected]MS/PK
Dear Mr. Robin,
Please go thru the details and clarify !
REGARDS,
RAM PARMAR
From: [protected]@hdfcbank.com [mailto:[protected]@hdfcbank.com]
Sent: Thursday, January 24, 2013 9:16 PM
To: Ram Parmar
Subject: ATM WIHDRAWAL - HBL +[protected] PNO[protected]MS/PK
Dear Mr. Parmar,
This is in reference to your email dated 16th January 2013, received at the office of the Principal Nodal Officer, Mr. Ratan Kumar Kesh, regarding cash not received but debited from your Savings account number ending with ***********1065 for an amount of Rs.3000/- while trying to withdraw the same from a ICICI Bank ATM on 25th September 2012 . -
From RAm - your understanding has been wrong, I did not try to withdraw the cash, but I have been debited that I have withdrawn for which I have asked for a proof the debit, which as a customer I have the right in case you debit the money from my account, hence your standardized understanding is wrong.
At the outset, we sincerely regret the inconvenience caused.
As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. –
From Ram - Secondly when you boast of 07 working days then why is that you have taken more than 90 days to resolve my query with no refund and asking for another 07 days days which as lapsed as per my 1st mail to you dated 16th January 2012 we have crossed 10 days over here.
We would like to inform you that immediately on receipt of your complaint dated 26th September 2012, we had raised a chargeback on ICICI Bank vide reference number NFS372175, in response to which we received a valid proof from them indicating that the funds have been successfully dispensed. - Can I have the details of the communications that you have with ICICI ensuring that your customer is un happy.
However, basis your query and as a service gesture, we once again raised this case with the acquiring bank and requested them to confirm successful dispensation of cash by providing some additional proof. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of transaction. –
From Ram - Can I get a time line of the same.
We regret to inform you that we have no further recourse in the matter.
With respect to your request for the CCTV footage, we would like to inform you that as per the network operating guidelines the acquiring bank is not required to provide the same. However, on a best effort basis, we have requested them to provide the same and will update you as soon as we receive a revert from them. –
From Ram - As a citizen of a democratic country when you have a right to debit a wrong amount you are required to provide me the details as requested. Also do please let me know did you mention this while you were delivered me the letter of ATM withdrawal from any bank.
Assure you of our best services.
Warm Regards,
Robin S.
Customer Service Manager (Office of the Principal Nodal Officer)
HDFC Bank Ltd. C Wing, Trade World, 11th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400013.
From: Ram Parmar
Sent: Friday, January 25, 2013 12:42 PM
To: '[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'; 'Grievance Redressal'; 'Jatin.[protected]@hdfcbank.com'; '[protected]@hdfcbank.com'
Subject: RE: ATM WIHDRAWAL - HBL +[protected] PNO[protected]MS/PK
Dear Mr. Robin,
Please go thru the details and clarify !
REGARDS,
RAM PARMAR
From: [protected]@hdfcbank.com [mailto:[protected]@hdfcbank.com]
Sent: Thursday, January 24, 2013 9:16 PM
To: Ram Parmar
Subject: ATM WIHDRAWAL - HBL +[protected] PNO[protected]MS/PK
Dear Mr. Parmar,
This is in reference to your email dated 16th January 2013, received at the office of the Principal Nodal Officer, Mr. Ratan Kumar Kesh, regarding cash not received but debited from your Savings account number ending with ***********1065 for an amount of Rs.3000/- while trying to withdraw the same from a ICICI Bank ATM on 25th September 2012 . -
From RAm - your understanding has been wrong, I did not try to withdraw the cash, but I have been debited that I have withdrawn for which I have asked for a proof the debit, which as a customer I have the right in case you debit the money from my account, hence your standardized understanding is wrong.
At the outset, we sincerely regret the inconvenience caused.
As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. –
From Ram - Secondly when you boast of 07 working days then why is that you have taken more than 90 days to resolve my query with no refund and asking for another 07 days days which as lapsed as per my 1st mail to you dated 16th January 2012 we have crossed 10 days over here.
We would like to inform you that immediately on receipt of your complaint dated 26th September 2012, we had raised a chargeback on ICICI Bank vide reference number NFS372175, in response to which we received a valid proof from them indicating that the funds have been successfully dispensed. - Can I have the details of the communications that you have with ICICI ensuring that your customer is un happy.
However, basis your query and as a service gesture, we once again raised this case with the acquiring bank and requested them to confirm successful dispensation of cash by providing some additional proof. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of transaction. –
From Ram - Can I get a time line of the same.
We regret to inform you that we have no further recourse in the matter.
With respect to your request for the CCTV footage, we would like to inform you that as per the network operating guidelines the acquiring bank is not required to provide the same. However, on a best effort basis, we have requested them to provide the same and will update you as soon as we receive a revert from them. –
From Ram - As a citizen of a democratic country when you have a right to debit a wrong amount you are required to provide me the details as requested. Also do please let me know did you mention this while you were delivered me the letter of ATM withdrawal from any bank.
Assure you of our best services.
Warm Regards,
Robin S.
Customer Service Manager (Office of the Principal Nodal Officer)
HDFC Bank Ltd. C Wing, Trade World, 11th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400013.
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HDFC — Deducted 3000.00 from my account
Hi,I am Sachin Sharma, I have a salary account of previous company with HDFC bank. THe account was a 00.00 balance account and was not credited with salary since past 1-1.5 years. One good they decide to convert it to a current account and did not inform me about that.
I transferred my hard earned money to the account one day to realize that they deducted around 3000.00 Rs from my account (825 per month fee). Now they are not willing to credit it back to my account.
These bank guys have your numbers to disturb you and sell every kind of things to you like insurance, mutual funds, CREDIT cards etc etc.
They do not have enough time and courtesy to call and intimate about the account conversion,
Can you please clarify on this.
Is an intimation not necessary to the customers?
Thanks,
Sachin