[Resolved]  HDFC Bank — HDFC Bank Debit Card issuing section sucks

Address:

Bangalore, Karnataka

HDFC bank debit card service is not good, I am not sure whether others had any problems. Here is the situation in my case

I came to know on Feb end that my card is going to expire on March 2011, then I also know that they will dispatch the card 20 days before my present card expire. As I am little bit lazy and busy in work I couldn't make a call to HDFC bank. At the end of the month which is on 30th I finally made a call, surprisingly I came to know that they dispatched card from the bank but couldn't deliver to me because my number changed. I couldn't get this completely as I got this account from the same company and still I am in and place of address is same but courier guys couldn't deliver it to me. But in case of credit card they were able to deliver by contacting receptionist. When I ask executive about the same, she couldn't properly answer, instead she is trying to threating me about closing the account if don't collect from Bank.

Next day I ran to bank to get my card, as this month I broke completely, I have to take out some money other wise I won't able to feed my family. 31st I been to bank with passport copy by thinking I can also change the mobile number, but surprisingly she denied to give my debit card, because she needed ID proof original which no body informed me. I couldn't understand, it is my account and I am in front of them and I gave answers to all security questions and I have a copy of my photo Id and importantly I was holding company ID card which they refer to give me this card. I was suddenly sick and back to work as i can't do anything, Here I made a mistake I should have talk to manager. Next day which is 1st April, even though I am filled with my work I had to rush to the bank, without that I can't make out my weekend and festival which is on Monday :) . You know what happened it is my bad that I had to face a notice board which explains about 1st is holiday, believe me this notice was not available in the previous day. Even that executive I met didn't inform me, When I was trying to ask them, they are educating me that I should know it. What should I do, I just came like a helpless and use less man with a lot of shame in me.

I didn't understand few questions,
1. Why she needed original copy of my Id, as I am in front of her with my copy of Id proof, company Id, account details and security information.
2. How did I get credit card from the bank with similar situations why not debit card

I am not sure how many days more I need to make my trips to the bank.

This incident happened at Old Airport road branch, Bangalore. Heads up guys, if you notice other banks, you don't need to rush to the branch for all small operations like changing phone number, activating any ops.