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[Resolved]  HDFC Bank Bank Credit Card — CARELESS HDFC BANK

I AM SHAILENDER JAIN A CITIZEN OF NEW DELHI AND A CREDIT CARD([protected]) HOLDER OF HDFC BANK (8 MONTHS) AND HAVING GOOD TRANSACTION WITH PANCTUAL PAYMENT ACC TO BANK POLICY A CREDIT CARDS LIMITS SHOULD BE EXTENDED AFTER 6 MONTHS AND I AM USING IT FROM 8 MONTHS I TALK WITH CUSTOMER CARE FOR THE EXTENSION OF MY LIMITS AND THEY SAID THAT JUST FORWARD YOUR DOCUMENTS TO OUR BANK (WHICH CONTAINS ITR, REQUEST LETER FOR EXTENSION OF LIMIT, PAN CARD XROX)AND I SUBMITED MY DOCUMENTS TWO TIMES, WHEN FIRST I SUBMITED IT FROM FAX ON 6TH JUNE WHEN I ASKED THEM ABOUT MY DOCUMENTS THEY SAID THAT WE RECIVED IT BUT IT TAKES ATLEAST ONE WEEK FOR TAKING ANY ACTION REGARDING THAT BUT AFTER COMPLETING THAT WEEK WHEN I ASKED THEM ABOUT MY DOCUMENTS THEY ALL SAID THAT YOUR DOCUMENTS WERE NOT OK SO ONMLY WE DIDNT SEND IT FOR THE FURTHER CHANGE SO I THOUGHT THAT MAY BE IT WAS MY MISTAKE THEN AGAIN WHEN I CALLED THEM AGAIN THEY ASK FOR DOCUMENTS AND SAID TO DROP IT IN THE DROP BOX OF HDFC BANK AND I DONE AS I DROP MY COMPLETE DOCUMENTS IN THE DROP BOX AND THEN WHEN I CALLED THEM AFTER 14 -15 DAYS THEY ALL SAID THAT YOUR DOCUMENTS ARE NOT YET RECIVED YET AND I ALSO TOLD THEM THAT I DROP THEM BEFORE 15 DAYS BACK INSTEAD OF THAT HE WAS TELLING LIKE THIS AND REFUSED THAT THEY DIDNT RECIVED ANY KIND OF DOCUMENTS FROM YOUR SIDE YET AND NOW IF SOME ONE IS GONE MISUSE THAT DOCUMENTS THEN WHO WILL BE RESPONSIBLE FOR IT ?
Complaint marked as Resolved 2020-08-14 00:04:52
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Hi I am ratan Tarafdar, Past 3 years a loyal customer of HDFC Credit Card devision. I am a spinal injury patient cannot walk nor sit nor stand. Associates of hDFC credit card are entering wrong date of birth and harrising me always from the month of Feb2009. in the month of Feb I have done all the formalities for the change of my date of birth, but again they have made a mistake.

Today 25th May 09 again I called to HDFC credit card customer care division at 12:27 I asked them why is it happning to me they replied that it is happning to many of them. Now tell me what this means?

Kindly help

Ratan Tarafdar
Jamshedpur
[protected]

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