[Resolved]  HDFC Bank Bank Credit Card — Club Leisure is cheating HDFC credit card customers

Address:

Mumbai Suburban, Maharashtra

I received a call from Club Leisure (displaying some Delhi number) and person introduced by saying that he is calling on behalf of HDFC Bank and would like to offer me a new HDFC credit card with unlimited credit limit. Apparently, the person already knew that my CC ([protected]) is going to expire soon. This is evident that the person has been given my contact number and my credit card details. He offered some free gifts along with the new renewed card. I, assuming the Diwali time, thought the gifts are being offered from HDFC (I have already received a couple of gifts from HDFC in the past for being a loyal customer). I was informed that I would be connected to an IVRS from HDFC bank and that I need to enter my card's expiry date. When I doubted that I may not be connected to the HDFC IVRS, I was informed that I would get a message from HDFC after I verify myself. Sometime later, I again got call from them and this time asking to verify my address to dispatch my free gifts.

When I did not receive any message from HDFC for 15-20 mins, I called up the customer care to find out that they have made a transaction of Rs.5509 through my credit card. I was also informed by your executive that HDFC does not have any tie up with Club Leisure Company. I requested the executive to immediately block my card and to stop payment to Club Leisure which I found to be a fraud company through the internet. Google lists down all the fraud cases against this company when searched by its name. Most of these cases are with HDFC bank customer/credit card holder. Upon further investigation, I found out that Club Leisure’s modus operandi is to call up the credit card customers and to offer them attractive gifts. I hope this fraud transaction is reverted and my card has been blocked on the same day.
This is also evident that someone internal to HDFC must be leaking /sharing customer database to such companies for a meagre amount.

I received a gift from this company which was apparently left at my office reception. On 18th Dec, I received my statement for November. The same mentioned about this transaction and that I have to pay by 3rd January 2011. I called up HDFC Bank on 21st December to inform that I want to return the gift as it is not a free gift but a forced shopping. I was informed that I don't have to make the payment for now. However, if it is found that I had made this transaction, then I will have to pay finance charges and late payment fee. (Reference # [protected])