[Resolved]  HDFC Bank Bank Ltd, Salary Accounts — A/c Name Change

Address:

Jaipur, Rajasthan

Dear Sir,

I want to get into your knowledge that The Branch Manager and Customer Service Manager , at HDFC Bank Ltd, G-20-22, Times Square Multiplex,10, Central Spine, Vidhyadhar Nagar, Jaipur – 302023. is not supporting to get resolved my cheque clearance from last 2 months. Always when I reach at branch they tried to found the way to escape from their customer service resposiblities.

Case Details As below :-
I visited to the branch for Request to correction in name in Account. As I have recd PF office Cheque which is payable in the name of Gayatri Tiwari A/c No. [protected].

This is my Account which was opened on behalf of my Driving Licence approx 2 ½ years back. I can Understand the issue of payee name as Post My marriage my name is my working organization is changed from Gayatry Mishra to Gayatri Tiwari. As I issued Marrige certificate in which My Husband’s Surname along with My Name is clearly mentioned. But bank is denying to accept the changes to rectify the account, Post this applied for Pan Card but again branch denied do the changes, Third time when I reach at branch with Marrige Certificate and Pan Card copy B.M. refused to do the required corrections and asked to visit A/c Holding branch at Mansarovar which is near about 25 KM away. Personal requests, Multiple visits at both vidhyadhar nagar branch and Mansarovar Branch playing with me as table tennis ball.

I am requesting to the Nodal Officer Please reply for below :-

Why the bank is creating KYC Norms as a panic process for the customers ?

Why the Staff of the branch is not bother to attent the customers if he has not holding the account in his branch ?

Why Branch Staff even The Branch Manager is playing passing-Passing game with customer if he/she is not visiting to the account holding branch ?

Is Pan Card and Marriage certificate is not sufficient to do the necessary Last name correction in Salary Account ?

Please Look at the matter and take necessary action on priority basis.

Thanks and Regards,

Gayatri Tiwari.
Contact No. [protected].
Salary A/c No. [protected]