[Resolved]  HDFC Bank Bank (Saving A/C) — Demanding of ID Proof by hdfc (Agra Sanjay Palce Branch) at the time of withdrawing of Cash via Self Cheque from non base branch

Complete Inline text mail attachment:

Problem: Agra Sanjay Place Branch is demanding self id proof copy at the time of withdrawing of cash via self cheque - bcoz of non base branch. I myself is withdrawing cash, why my id proof copy required?
However as per my knowledge of hdfc banking norms and guidelines / Negotiable Instrument Act / RBI Norms there is no such Circular in this regard - "id proof mandatory for self withdrawl via cheque from anywhere banking". If available kindly provide me the copy of the same.


From: ca ranu rachna jain <[protected]@yahoo.com>
Subject: Fw: RE:'HBL=[protected]' Complaint Form
To: [protected]@hdfcbank.com
Date: Friday, 11 December, 2009, 12:26 PM


Sir / Mam,
7 days passed away but no reply received...facing same problem at Agra Sanjay Place Branch...

Now i am bound to write mail at Banking Ombusdum & RBI...


thanx
rohit pal
[protected]



Dear Sir,
Thanx for your prompt reply...

However as per my knowledge of hdfc banking norms and guidelines / Negotiable Instrument Act / RBI Norms there is no such Circular in this regard - "id proof mandatory for self withdrawl via cheque from anywhere banking". If available kindly provide me the copy of the same.


Further only Agra Sanjay Place is institing for ID Proof, no other branch in U.P. & Delhi is asking for the same as we are having 176 S.Bank A/c in hdfc bank.
Further no other Bank is following this procedure.

Kindly provide clarification and copy of the Circular.


thanx nd rgds
rohit pal
[protected]


--- On Sat, 5/12/09, Classic Banking <[protected]@hdfcbank.com> wrote:


From: Classic Banking <[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint Form
To: "ca ranu rachna jain" <[protected]@yahoo.com>
Date: Saturday, 5 December, 2009, 1:38 PM


Dear Mr. Pal,

Your query regarding Cash withdrawal is being attended to. We will revert to you within 7 working days.

Looking forward to your co-operation and patience in the interim.


Warm Regards,
Mohamed Farick
Classic Banking Service Team
HDFC Bank Ltd.

From: ca ranu rachna jain <[protected]@yahoo.com>
Subject: RE:'HBL=[protected]' Complaint Form
To: "Classic Banking" <[protected]@hdfcbank.com>
Date: Saturday, 28 November, 2009, 2:26 PM


Hello Mam,

1. Recently on dt: 26th Nov' 09
2. Sanjay Place, Agra Branch

This is not the first time incidence...

Need your suggestion...this is in guidelines of hdfc bank or ?

thanx nd rgds
rohit pal
QFS - Agra





--- On Fri, 27/11/09, Classic Banking <[protected]@hdfcbank.com> wrote:


From: Classic Banking <[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint Form
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 27 November, 2009, 6:30 PM




Dear Mr. Pal,

Thank you for writing to us.

This is with reference to your e-mail dated November 25, 2009 regarding Cash Withdrawals.

We kindly request you to provide us with the following below given details to assist you further and faster.

1. Date when you have visited the branch and asked for the identification proof.
2. Complete address of the branch where you have visited.

Awaiting for your response.


Warm Regards,
Sujatha Sadasivam,
Classic Banking Service Team,
HDFC Bank Ltd.

--- On Tue, 1/12/09, Classic Banking <[protected]@hdfcbank.com> wrote:


From: Classic Banking <[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Complaint Form
To: "ca ranu rachna jain" <[protected]@yahoo.com>
Date: Tuesday, 1 December, 2009, 1:07 PM


Dear Mr. Pal,

Thank you for your patience and co-operation.

We understand that our branch official Mr. Nirmal singh has contacted you regarding Cash withdrawal.

As per process if the customer personally visit the bank than upto 1 lakh cash withdrawal no id proof required. If the bearer comes for cash withdrawal than id proof required.