[Resolved]  HDFC Bank — Phishing Transaction

Hi,

ATTN: HDFC BANK USERS :Your online bank account is at risk. its not secured any more.

I, Parikshit have Savings bank account in HDFC Powai Branch. On 22-sep-08 my account was debited by 996.00 INR and I received SMS on my cell phone the same time I called your customer care and informed that this transaction was not done by me, so kindly do the needful they have disabled my Internet Banking and gave me the case Number #[protected], I called back again on 23rd and spoke with Khushbu at around 11:39 AM, She gave me another Case Number stating this is new case number #[protected] on the same day I spoke with her Manager Greg. he said that I will receive call which I never received, I made several calls to Customer care then they told me to contact Nearest branch, so I visited your Evershine Nagar (Malad) Branch, I have submitted the letter which talks about the phishing transaction happened on my account. I received call once from Divya Joshi stating we are working on this and will get back to you which she never did so I again made call on 26-Oct-08 and spoke with Shahista after being on phone for so long she disconnected the call and called back and then I spoke with her manager Dhaval and he said that he will get back to me or some one will call me back from my home branch but I haven’t received any call, I called back again and spoke with Vaibhav from Complaint department he also told the same thing, spoke with his manager Greg and this time he asked me to contact my home branch which I did I contacted Powai Branch on[protected] and spoke with Silvy Abraham she works as a PB Authorizer in powai branch, she told me that they are still working on it and she will call me. I waited and then decided to contact your Grievance Cell which I did and spoke with Shabnam on[protected] at around 11:09 AM and she gave me another case which is TF[protected] and she asked me to wait for another 2 days. But not reply again I called on 13th Nov 08 and spoke with Harshad and he said the same that wait for 1 day as their is bank holiday. I have made several calls to your Customer care but no one seems to help me and they said we will call you within 2 days but no on call back Very poor customer service. Online banking is not secured at all with HDFC bank.

I am asking them to at least provide me the Cell phone which was recharged so that I can handle the situation from my end but that too you people are not providing me, I am really very disappointed with the kind of service you guys are providing to your customers.