Show menu
FAQ FAQ Categories Categories Sign in Sign in

[Resolved]  HDFC Bank — deduction of non maintenance of minimum balance charges

I had a HDFC bank account in the statesman house branch, kolkata.The account was a centurion bank of punjab account before it was taken over by HDFC bank.

Th reason I had the account created at all was that I wanted a demat account.I could not get a demat account with the bank I normally use as there was a slight spelling mistake of my name in my PAN card.The centurion bank agent assured me that that would not be a problem with his bank and I would easily get a demat account there and for that I needed a savings account there first.

I subsequently understood that there was no way a demat account would be created and it was just a trick to get me to create a savings account(the concerned bank agent fobbed me off constantly after that).

At the time of account creation I was told to deposit a minimum balance amount of Rs 5000.There was no mention of ATM card charges to by the agent nor was any such charge collected by the bank at the time of account creation.Note that the time of account creation was the end of january, 2008

Due to various personal issues I could not take up this for almost a year.I however expected the balance in my account to be the same or a little more(due to interest accumulation) than Rs 5000.
When I recently went to close the account I discovered that on March of 2008 they had levied an ATM card charge of Rs 115, which in turn brought down the balance to less than Rs 5000(minimum balance) which in turn attracted "non maintenance of minimum balance" charges of Rs 660 each quarter.the charges for 2 quarters had been deducted.

Note that no statement from the bank(since account creation) had come meanwhile to alert me about the state of my balance.Since they did not collect the ATM card charges at the time of account creation nor was I informed of the pending charges afterwards by stements etc., I think the whole procedure to be unfair to me.

For reference my HDFC bank account which I closed recently(on 9/3/2009) is [protected]
Was this information helpful?
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


Only mentanance for 5000/- not for a 10, 000
Only mentanance for 5000/- not for a 10, 000

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    HDFC Bank
    Customer Care Service
    Customer satisfaction rating
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View Full Information