[Resolved]  HDFC Bank — not refunding the money

Hi I am Kirti
holder of account number [protected], on 27th january 2009 i lost my visa debit card in rajouri garden and on 29th january 2009 at 9.46am i got the card blocked they took 30minutes on phone and they confirmed that my card has been blocked. But still after that on 30th january2009 a transaction of Rs4000/- took place. i had no clue about this particular transaction and again on 6th february another transaction took place (at noida mall) of Rs 6500/- sum how police helped and they refunded me Rs 6500/- but still i havent got the balance Rs 4000/- which took place on 30th january.

On 7th february 2009 i went to the bank and got my transaction details and then i talk to customer care for refund, cause what happened was there negligence.I called at customer care and talked to shikha, ashwin (customer care executive) between 12pm to 2pm but no one responded and kept me on hold for 15minutes. later on same day i got a cal from bank and they said to fill up the no liabilty form along with an F.I.R and you will get your refund. On 10th february I filled up no liability form at rajouri garden branch and also submitted the F.I.R. Within 4-5 days i regularly received calls from bank and they enquired me about the details of the theft. They also sent a person to collect papers from me including the copy of no liabilty form. But after that i got no response. I kept quiet for many days but just to give them a reminder i called on 4th April 11.40am i talked to karisma(customer care executive) she said she will revert back and give me the status but she didnt turn up. Then i cald on 22nd April and talked to Viral (customer care) even he said the same but didnt turn up. Its about 3months but still i havent got any refund, they are neither giving me any complaint number nor they are responding. please i need help.

thanks