[Resolved] HDFC Bank — Withdrawal of money with out any information | |
Hi, I own a credit card form HDFC bank. I have paying my minimum payment amount every month. However, due to certain curcumtances i failed to pay the payment for the month of April. I had a talk with Sapana (HDFC executive) om 22 May regarding this and i was asked to make the payment of Rs.1550 immediately. As my account was put on hold i asked her to take the amount fom my account and what ever is left amount for the minimum payment can be collected from my home. I also had a talk regarding settelment. She assured me that from the next month it will be done. All I had to do is sumit one letter regarding this to the executive, who would be coming to my home to collect money. Executive came and collected money from my parents and assured them that he would summit the frorm regarding settelment on my behalf. So we all were relaxed. To my uttter surprise, on 31st of May I found that the amount of Rs. 18406.90 was detected from my account without any of authorisation. I am self dependent and right now I do not have any money with me. Is this the way u all treat your customer. I relied on your executive that she said me that make the minimum payment for this month and rest of the amount can be paid in montly installment for the next 8 month in the amount of Rs 2500. This is not all, I complained regardig this all and reply that i got was shocking that how can i belive you that u had talk regarding all this. I was assured by the executive that my settlement would be done by next month and he would make the payment for that month. Today I had a talk with priya from billing department, and she said me that the amount that has been taken canot be refunded. My question is why such a huge amount has been taken from my acount that to wih out informing me, when i had paid the last month payment and had agreed with settlement process. Kindly give me justification regarding this. I has caused me lot of harasment, I do not have any money with me right now, as i said i am self dependent...I do not what i will be doing for the whole month. This is not the way to behave with customer. Please kindly revert as soon as possible. Prakash Gupta. s-62, sunder block shakerpur new delhi - 110092 Contact no. [protected] I Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
This is in reference to Credit Card Number - [protected] in the name of Mr. Mayuresh Kamble
but I still unable to understand how HDFC Bank functions . At the start of your mail you have mentioned that a Bank Officer had spoken to me regarding the same issue but I haven’t received any call, either you are justifying your Bank actions or somebody lied to you.
This is what I am trying to highlight that without speaking to Customers your Bank assume lot of things . If there was an issue regarding the payment s why was your Bank not prompt in resolving those issues although it was prompt in putting the hands on my A/c.. Now lets take your claim that a Bank Officer had spoken to me I would request you to kindly provide call details about what had transpired between us.
Secondly you have mentioned about Card usage guide, what you had studied about was Bank rights I believe you haven’t studied Customer rights which states that I can file Complaints which are supposed to get resolved not to sit tight over them and then feign ignorance about Complaints, and then run around town justifying yourself till date none of my Complaints got resolved .
Thirdly the maximum efficiency to which a HDFC Bank can operate is although Rs.25000/- had been debited from my A/c your mail states that Rs.31, 618.57 is due and is still payable as on date.
I have studied the Banking Ombudsman scheme very well, and hence I know my rights your mail itself would be sufficient to prove how the HDFC Bank functions and its inadequacies.
Since the payments have been received by your Bank I would request you to activate the Card so as to form a mutually beneficial relationship.
Rgds
Mayuresh Kamble
[protected]
but I still unable to understand how HDFC Bank functions . At the start of your mail you have mentioned that a Bank Officer had spoken to me regarding the same issue but I haven’t received any call, either you are justifying your Bank actions or somebody lied to you.
This is what I am trying to highlight that without speaking to Customers your Bank assume lot of things . If there was an issue regarding the payment s why was your Bank not prompt in resolving those issues although it was prompt in putting the hands on my A/c.. Now lets take your claim that a Bank Officer had spoken to me I would request you to kindly provide call details about what had transpired between us.
Secondly you have mentioned about Card usage guide, what you had studied about was Bank rights I believe you haven’t studied Customer rights which states that I can file Complaints which are supposed to get resolved not to sit tight over them and then feign ignorance about Complaints, and then run around town justifying yourself till date none of my Complaints got resolved .
Thirdly the maximum efficiency to which a HDFC Bank can operate is although Rs.25000/- had been debited from my A/c your mail states that Rs.31, 618.57 is due and is still payable as on date.
I have studied the Banking Ombudsman scheme very well, and hence I know my rights your mail itself would be sufficient to prove how the HDFC Bank functions and its inadequacies.
Since the payments have been received by your Bank I would request you to activate the Card so as to form a mutually beneficial relationship.
Rgds
Mayuresh Kamble
[protected]
2 days ago by Mayuresh Kamble [send email] Still Not Done
This is in reference to Credit Card Number - [protected] in the name of Mr. Mayuresh Kamble
but I still unable to understand how HDFC Bank functions . At the start of your mail you have mentioned that a Bank Officer had spoken to me regarding the same issue but I haven’t received any call, either you are justifying your Bank actions or somebody lied to you.
This is what I am trying to highlight that without speaking to Customers your Bank assume lot of things . If there was an issue regarding the payment s why was your Bank not prompt in resolving those issues although it was prompt in putting the hands on my A/c.. Now lets take your claim that a Bank Officer had spoken to me I would request you to kindly provide call details about what had transpired between us.
Secondly you have mentioned about Card usage guide, what you had studied about was Bank rights I believe you haven’t studied Customer rights which states that I can file Complaints which are supposed to get resolved not to sit tight over them and then feign ignorance about Complaints, and then run around town justifying yourself till date none of my Complaints got resolved .
Thirdly the maximum efficiency to which a HDFC Bank can operate is although Rs.25000/- had been debited from my A/c your mail states that Rs.31, 618.57 is due and is still payable as on date.
I have studied the Banking Ombudsman scheme very well, and hence I know my rights your mail itself would be sufficient to prove how the HDFC Bank functions and its inadequacies.
Since the payments have been received by your Bank I would request you to activate the Card so as to form a mutually beneficial relationship.
Rgds
Mayuresh Kamble
[protected]
This is in reference to Credit Card Number - [protected] in the name of Mr. Mayuresh Kamble
but I still unable to understand how HDFC Bank functions . At the start of your mail you have mentioned that a Bank Officer had spoken to me regarding the same issue but I haven’t received any call, either you are justifying your Bank actions or somebody lied to you.
This is what I am trying to highlight that without speaking to Customers your Bank assume lot of things . If there was an issue regarding the payment s why was your Bank not prompt in resolving those issues although it was prompt in putting the hands on my A/c.. Now lets take your claim that a Bank Officer had spoken to me I would request you to kindly provide call details about what had transpired between us.
Secondly you have mentioned about Card usage guide, what you had studied about was Bank rights I believe you haven’t studied Customer rights which states that I can file Complaints which are supposed to get resolved not to sit tight over them and then feign ignorance about Complaints, and then run around town justifying yourself till date none of my Complaints got resolved .
Thirdly the maximum efficiency to which a HDFC Bank can operate is although Rs.25000/- had been debited from my A/c your mail states that Rs.31, 618.57 is due and is still payable as on date.
I have studied the Banking Ombudsman scheme very well, and hence I know my rights your mail itself would be sufficient to prove how the HDFC Bank functions and its inadequacies.
Since the payments have been received by your Bank I would request you to activate the Card so as to form a mutually beneficial relationship.
Rgds
Mayuresh Kamble
[protected]
This is in reference to Credit Card Number - [protected] in the name of Mr. Mayuresh Kamble . i had put up a Complaint several times instead of resolving the issue I a getting threating calls from goons hired by HDFC Bank, for measly amount. They constantly use absive language . The names are -- Sameera Shailh, Jyoti and her Manager from the number[protected]/[protected].
I am highly irratated and frustrated with the attitude of HDFC Bank, I am plannimg to file a police compalint so that if anything happens to me tomorrow, HDFC Bank would be solely responsible.
I am highly irratated and frustrated with the attitude of HDFC Bank, I am plannimg to file a police compalint so that if anything happens to me tomorrow, HDFC Bank would be solely responsible.
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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This is in reference to Credit Card Number - [protected] in the name of Mr. Mayuresh Kamble . For past 7 months I was not receiving the Bill for which the Complaint was logged in several times at the call centre number with no response, Every time I used to get a call from a person calling from HDFC Bank using abusive and sub standard language threatening dire consequences if the payment is not paid, for this also I had lodged a complaint at Call Centre but again with no response.
The above mentioned issues were going on for some time with no resolution so finally I had spoken to Ms.Reshma at Credit Card Helpline who said that she will reverse the late payment Charges provided I paid the minimum amount due. I agreed to it and went to the HDFC Bank to transfer the amount . There I came to know that amount of Rs.25800 on 02nd October 2009 had already been drawn by HDFC Bank Credit Card Division
Although the issue was pending since long time nobody bothered to resolve the issue but were very prompt in taking out the payment from my A/c without my knowledge and authorization. This incident has left a very bad taste as per se HDFC Bank Credit Card since it violates people privacy. They should not have invaded my A/c when I was ready to pay .
I would request you to look into the matter since such transactions are not approved by RBI, as it is violation of personal privacy.
Thanking You
Your's Truly
Mayuresh Kamble
[protected]