[Resolved]  HDFC Bank — Failed ATM transaction

I am a HDFC customer having salary/ERA account with customer id 9575332. I have done transactions to withdraw money of Rs. 1000 from SBI ATM in Gwalior on 28th June 09 from, but the transaction failed and I didn’t get the money for that transaction.

So I did another transaction on the same day from the same ATM but from different machine after some time and that transaction completed successfully and I got money of Rs. 1000.
After some days when I checked my account statement I found that there are 2 debit transaction done of Rs. 1000 on the 28th June 09 .

I have communicated this issue with the personal banker of HDFC bank and she logged the issue but as par the updates received today from HDFC person ;the amount has been withdrawn from SBI ATM
Two times in same day which is completely wrong because I have withdrawn the money only once as I explained earlier.

Also it has been found from the statement that one transaction is done from Gwalior and other is done from Bhopal on the same day of Rs. 1000 which is again incorrect because I done both the transactions in Gwalior at same SBI ATM but from different machine.

Requesting you to investigate this issue as soon as possible and reverse the transaction of Rs. 1000.

Herewith I have enclosed the snap of the account statement for reference.


28 Jun 2009 EAW-[protected] – GWALIOR [protected] 29 Jun 2009 1000.00 234902.47
28 Jun 2009 ATS-[protected] –BHOPAL [protected] 28 Jun 2009 1000.00 235902.47