[Resolved]  HDFC Bank — HDFC Savings account no [protected] got hold my funds by HDFC Credit Card Division.

Dear Sir/Madam

My HDFC Savings Account no [protected] has been locked by HDFC credit card division. My account fund goes on hold. I am not able to do any transaction.

My Credit Card No.[protected]. Settlement Amount was Rs.10000/- which I will give payment in three installments, 1st installment of Amount of Rs1850/- which I have already paid by cash. Next two installments Amounts of Rs.4000/-.

After Paid my 1st Installment, I called Mr. Shankar Prasad Das (Mobile No.[protected]) every weeks, he said that hold for few days.

On 04/01/2010, I called to Shankar Prasad Das, he said that call to Mr. Ajit Singh (Mobile No.[protected]). Then send my father to Mr. Ajit Singh for Solve my problem. But there is no positive response. Mr. Ajit Singh said that call me tomorrow to solve this problem.

05/01/2010, I called to Mr. Ajit Singh, he gave me Tel No.[protected], the Number of Head of Credit Card Department Named Ms. Salma Khatun for solve this problem. I called lots of time to[protected], but there is no response. Then Call to Mr. Ajit Singh’s Mobile no. he disconnect my no. again and again. Then I called to Mr. Shankar Prasad Das’s Mobile No.,there is no response.

I called lot of times to Credit Card division of HDFC Bank, but they are not responding & not gave me right information. They are misguide me. (Person Named -1) Shankar Prasad Das, Mobile No.[protected], 2) Ajit Singh, Mobile No.[protected], 3) Ms. Salma Khatun, Tel No.[protected].

How can the Credit Card Department do Hold my Saving A/c without prior permission from the customer or any information from HDFC Bank.

HDFC Credit Card Department can check all my previous payment history. I was a prompt payer and should have trust.

I trusted the bank and kept money in Savings A/c. I had issued two cheques of Rs.1000/- and Rs.2000/- and other transactions.Who will bear the penalty and bret for the bounced cheques now.

I am getting in Problem for my daily transaction from last 04/01/2010. So, on 06/01/2010, Call to Grievance Cell to complain (Executive Person – Ms Sabnam). Complain No.TF[protected].

On 08/01/2010 one call comes from Tel No.[protected]. She said that Ms. Salma Khatun,(Mobile No.[protected]) Head of Credit Card Department would contact me for New Settlement on my above credit card.
No calls comes from there side, then I called to Ms. Salma Khatun, but I have not get any response and call transfer to massage box. Every time my mobile bill is increase for reason of call to that persons. Result every time I get harassment by HDFC Credit Card Department.

On 13/01/2010, one Call comes from[protected], Named Ms. Salma Khatun, She told me for settlement Amount of Rs.13000/- above. I am not accepting it because of my settlement amount was Rs.10,000/-. After Deducting Amount Rs.1850/-, Balance Rs.8150/- I can Paid it.

Then again I have report to Grievence Cell (Ms. Sabnam), She told me waiting for 24 hrs. But I have not received any response or any calls.

On 18/01/2010 at 19:29:16 P.M., one sms message comes from Hdfc Bank, Narration – “Amt of INR 11,473.37 debited to A/c xxxx4317 towards FUND TRF DM – [protected] value 18 Jan 2010. Withdraw cash 40% Faster at HDFC Bank ATMs”.

But one thing I want to know. When I have not signed Bank’s Auto Debit & Don't Giving Bank any Authority for Debit Money from my above Saving A/C. Then how dare Bank Withdraw Money from my Saving A/C. On 18th January 2010 HDFC Bank Transferred Rs.11,473.37 from my A/c without any intimation or call me.

Now Credit Card Unpaid Amount was Rs.8150/-, HDFC Bank Extra Rs.3323.37 Transfer to Credit Card A/c.

Please help me regarding refund my funds, which is extra transferred to HDFC Credit Card by HDFC Bank and close my above saving A/c and also above HDFC Credit Card.

I hope I will be getting some response and support from your side on this issue. Hope to hear from you in positive and get justice done

Regards,
Surajit Patra
Email : [protected]@yahoo.com