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And it’s not a default, it’s just that while making the payment I made a payment of Rs 200 less and it got delayed as my savings bank account ICICI has withdrawn the facility of making online payments to other credit cards. Even if I make a fault, I understand that and would have gladly paid the late payment or any such fee…. But HDFC customer service executive’s behavior was totally uncalled for.
After I gave the reference # of the transaction and I was complaining of pathetic customer service, HDFC executive is not even interested in listening and just hangs up and rather calls me up from a different # and blasts me back asking me "Who the hell are you? who the hell gave me a credit card and where am i working and he will take care of me etc etc"
This transaction has been a test of my patience for just 200/- . I have been treated as if I defaulted by some 2 million rupees and ran away cheating the bank.
Is this how HDFC customers are treated? If for 200 Rupees I am supposed to get treated like a criminal on the run from cops, I don’t think it’s worth the association!
The transaction details are as attached and the reference # is 1184A1 and I want to escalate this as I didn’t expect this kind of treatment for 200 Rupees from a reputed bank like HDFC. I hope some action will be taken against the customer service executive.