[Resolved] HDFC Bank — Irresponsible behavevior and no response | |
My card number is [protected]. I did a shopping on 13th Feb and that time called HDFC credit cards. I got the update that my account has been upgraded to platinum plus from Gold and a new card will be dispached very soon. Note this talk happened on 13th Feb 2010. During the call I was told that once I receive my new card, I have to call to HDFC for activation of new card and deactivate my old card (GOLD). Then on next day I was booking rail and Air ticket as well but the transaction was declined due to GOLD card block. (This was not informed me). Then I called HDFC asking about the transaction and updated that my card was blocked. I lost my journey ticket due to this. Then I kept calling HDFC for this issue and was following up with Aayasha Sayyad she commetted to call me back on thursday, no call received from her. Since then I am trying to catch either Aayasha or her supervisor Mr. Vinod Hiremath but no response from both of them. I am very very regular payment payer even I make prepayments. This is very pathetic and custumer harrashing service from HDFC bank. I want to discuss this with Vinod's supervisor on this issue. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32729
Pending
0
Resolved
18405
View all 32729 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.