[Resolved]  HDFC Bank — Credit Card Issue......Pls,pls help.

Sir,

My Name is Saurabh Pathak and I am holding a credit card of your bank no.[protected].Sir, if you will check all my records I have made all my payments earlier on time and as once I have deposited my bill amount in my a/c because the same was suppose to be deducted from my a/c but that deduction not happened I have called many times to customer care for the waiver of the penalty but they didn`t processed and finally I made payment by receipt no.14076913 on dated 26/11/08.As I was earlier employed in a company and I usually remains out of station and next payment by cash I have done to some executive as I have lost the receipt too but that payment was not posted on the time and again I got charged with penalty .Now from that day onwards I stop making payment and I do agree I did this mistake. After some time I started receiving calls from Mr.Abhishek from lucknow up-east main credit card branch in pranay towers for payment and he committed me for the card termination and settlement in Rs 15000/- which was actual and on his words I started making payments and the receipt no`s are 8692212,9120608,17521602,9700121,18759221 and two receipt I misplace i.e. I made payment in October and November-09.I regularly called Mr. Abhishek and he always misguided me and never posted my adjustment. Then In November-09 I personally visited Mr.Manoj in Agra Sanjay place credit card division and requested for account settlement. He processed my request and asked me to deposit 1400/- rs and I did. After some days when I called Manoj and I came to know that my a/c is settled in Rs 12000 and I can make the payment in two months.When I was about to make my payment in mid January then I was told that my time of adjustment expired and now I have to make the payment of Rs 37500/-.Sir, I called HDFC Head legal Swati Sinha many times but she refused to help me in any case,then I met personally in main credit card division in lucknow to Mr.Omkar Nath and he directed me to Swati Nigam looking for collection of the Up-circle. I met Swati 3 -4 times and once I almost cried in front of her but she also refused to help me and then your esteemed bank deducted Rs 12500/- from my another lucknow branch salary a/c. no.[protected] without intimating me and placed lean in a/c last month between 5-10 Feb.I again called Swati Nigam on phone thrice, I met Mr.Saurabh in Hdfc Pranay tower as he is looking Unitech wireless salary a/c`s but finally no body helped me and Swati said me to change my a/c in some other bank as we will charge full amount of Rs 37500/-.Sir, I have faced a lot and all I can say that there are some circumstance in which person does mistakes. I don`t need my money back which was deducted earlier but kindly arrange to settle my a/c within that deducted amount. This is my humble request to do me a favor and oblige.

Point to be noted: Never I received or got my card statement on my addres

Regards

Saurabh Pathak