[Resolved]  HDFC Bank — Harrassment: Rude and irresponsible staff and extremely poor services.

Hi

I am Roopal Chaturvedi. I had opened my salary account with HDFC Bank, Cauvery Bhavan, Bangalore. During the intro session, the executive from the bank, Mr. Shaiju, talked great things about HDFC and its services. He promised us 1st class services on behalf of the branch. I opened my account with the bank on 28th January, 2010. Unfortunatly I was deputed to Chennai for 3 months, immediately a week after I opened my account. And to add to this, I lost my ATM Card on 9th of March, 2010. I called up at the customer care immediately and got my card blocked.Then what was to follow is a long tale of harrassement and torture and rude and irresponsible behaviour from the bank. One thing which I am sure of is that this bank just knows how to advertise about its hospitable and ever-helping staff and awesome services. The truth is its just the other. I'm also sure that they do not provide their staff with any training on how to behaviour with their customer and how to handle queries from customers. My experience with HDFC has been traumatic. I called up the customer case more than 50 times. Its a long call and you have to cross several options to reach the ultimate help desk. Everytime I called them up, I was told we'll call you back and their call never came. Then I went to their Thiruvanmiyur branch in Chennai and their the executive Ms. Gayathri told me that il get the card within 7 working days. I asked her if I can collect it from bank itself as I was in Chennai on deputation for 3 months. She said she'll confirm from the head office and give me a call back. Till date I havent got a call from her. After this again I called up at the customer care to know abotu the status of the pin and everytime it was a "We'll give you a call back Ma'am". Then again no calls. When I approached the Ramapuram branch I was told by the executive Ms. Indira that my card is at Caurvery Bhavan Branch and I can collect it from the Ramapuram branch in 4 days. After 4 days I got my Card but this time no pin. I was told that the pin is at the Cauvery Bhavan Branch, Bangalore. What am I supposed to do with the card alone? Commonsense. When I tried to register a complaint, Ms. Indira told that I can apply for a new pin. Then I came back and thought of collecting my pin from Bangalore Branch. Whne I went to the Cauvery Bhavan Branch today, i.e. 7th May 2010, i.e. 2 months after the loss of my atm card, I was told by the executive that I have to apply for a new pin as he cannot find my pin there. His name was sm Mr. Vijayendran M. He behaved rudely and asked me to close the account if I want to. This has been loss of money on travelling from Chennai to Bangalore and for the long customer care calls. Mental torture and ofcourse inconvenience caused as I could not withdraw my own money from the bank

Please Help.

What do I need to do.

Regards

Roopal Chaturvedi
roopal.[protected]@gmail.com