[Resolved]  HDFC Bank — Eye wash of HDFC bank

Dear Sir,

Recently, I had a fraudulent transaction on my HDFC credit card on the internet. This was on 16th April 2008. I immediately contacted Paypal, where my account was hacked and the site where online purchase had been done. Both responded positively and my money was recovered in 48 hours.

Contrast this with HDFC bank, whom I contacted within 2 hours of the transaction happening. They took 48 hours to mark the transaction as disputed. Also, till date, I have not heard anything from them despite my daily calls to the call centre. All I am told is that investigation is on and I will be notified in 45 days.

Are HDFC bank credit card users really safe? In such an open and shut case where my e-mails to western organisations yielded results in 48 hours, HDFC bank seems to be least bothered about its customers peace. Worse they have not even realised, that the case has been solved by somebody else. This only goes to prove that HDFC bank plays games with its customers and in the end would say that the customer must have given the card number to somebody on purpose. One of their call centre supervisors Sushant had said this and I am just want to caution other users, that however genuine they may be, HDFC is not even going to do any kind of investigation.

Regards,

Ganaraj Joglekar



Mumbai