[Resolved]  HDFC Bank — UNAUTHORISED CREDIT CARD TRANSACTIONS

DEAR SIR / MADAM

AFTER GETTING TOTALLY FED UP I AM TAKING THE INITIATIVE OF COMPLAINING TO THE CONSUMER FORUM, AS THIS IS MY LAST LIGHT OF HOPE NOW.
I HAVE BEEN THE CUSTOMER OF HDFC BANK FOR THE PAST 8YEARS FROM THE TIME I FIRST BEGIN WORKING, SINCE I WAS BANKING WITH THEM FOR A PERIOD OF 8YEARS, THEY OFFERED ME A CREDIT CARD, MAKING SUCH BEAUTIFUL PROMISES THAT ONE CANNOT ESCAPE, SAYING THAT THE CARD WAS FREE NO CHARGES ETC... AS THIS IS A GIFT TO OUR ESTEEMED WOMEN CUSTOMERS.

ITS A YEAR NOW, I HAVE USED THE CARD THRICE THRU ATM TO WITHDRAW SOME CASH OF 4, 000INR
AND HAVE PAID THE AMOUNT THRU DIRECT DEBIT ONTO MY DEBIT CARD, SINCE THE CALLS O[censored]NPAID AMOUNT WERE COMING EVERY NOW AND THEN, I CALLED UP THE HEAD BRANCH IN PANJIM, GOA, AND ASKED THEM WHY AM I CHARGED MORE THAN WHAT I HAVE TRANSACTED, THEN IT WAS BOUGHT TO MY NOTICE THAT THERE ARE MANY UNAUTHORISED TRANSACTIONS, I WAS VERY MUCH ANGRY CAUSE I NEVER RECEIVED ANY STATEMENT FROM THE BANK TILL THEN GIVING ME THE DETAILS, AFTER MAKING A HUNGAMA, THEY SENT ME THE DUPLICATE OF THE STATEMENTS, AND I WAS SHOCKED, THAT I NEARLY GOT AN ATTACK.

THE CARD WAS USED INTENTIONALLY AND ALSO IN THE ATM SOMEWHERE IN VASCO, WITHOUT ME USING IT, I WROTE TO THE CHENNAI CREDIT CARD DEPARTMENT ASKING THEM THE SAME, BUT TILL DATE NO RESPONSE, I HAVE ASKED THE BANK TO CANCEL THE CARD IN THE MONTH OF OCTOBER 2007 AND THEY CANCELLED IT IN MARCH 2008, THE PHONEBANKING HAS ALL THE DETAILS OF MY COMPLAINS BUT TILL DATE NO ACTION HAS BEEN TAKEN.

NOW TO MY SURPRISE ANOTHER CREDIT CARD IS ISSUED WITHOUT MY CONSIDERATION AND I DONT HAVE IT WITH ME, STILL MORE TRANSACTIONS ARE ADDED ONTO THEM.
KINDLY HELP URGETLY AS THIS IS RUINING OUR PEACE OF MIND,
MY CREDIT CARD NUMBER WAS [protected]

HOPING TO HEAR FROM YOU

THANKING YOU

SHEENA M DIAS
GOA - INDIA-